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Re: can't receive fax
Go to: 1 On the control panel, press menu/enter.
2 Using the < and > buttons, select Fax Setup, and press
3 Using the < and > buttons, select Fax Recv. Setup, and press
4 Press menu/enter to select Answer Mode.
5 Using the < and > buttons, select Automatic or Manual, and press
6 The control panel display shows the answer mode setting you
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do you mean the fax line is shared with the phone line, and you want the machine to pick up faxes when necessary, and let phone calls go?
If that's the case, this mahcine is designed to be on a dedicated line. In other words, there is not setting for "distinctive ring", or to set the # of rings to pick up. It will answer any call coming in. The only thing you can do is set it to "manual receive", under "user tools", "fax features", and then you could use it for sending faxes, but it will not receive unless you switch it to fax, and press the "on hook" button.
The manual has step by step instructions, I'll include a link for the online version. Section four runs through setting up recieving, if it's on a dedicated line follow the first set of instructions to set up automated answering. If it's a shared line(phone/fax) then continue down to the next section.
Note: for a shared line you may need to contact your line provider for a second number that has a "dedicated ring"
If it is a dedicated fax line. Then make sure auto answer is turned on. Then go to Setup/Menu> and press the right arrow key till you see basic fax setup> Then press Ok> Then press the right arrow key and scroll to basic fax setup> then press ok. Then scroll to rings to answer and set it to 2. Then press cancel and come to the main display. Press setup/menu> and scroll to advance fax setup> and scroll to distinctive ring pattern> and select all rings. You should be able to receive and send faxes without any problem if it is a dedicated fax line.
If it is a shared line with phone, voice mail or answering machine then you will hev to get a distinctive ring pattern from your telephone service provider. So that it can distinguish your Fax message and voice message.
To fix this issue I would need some more information,
1. Is it a dedicated phone line Or sharing phone line?
2. If it is a sharing phone line then do you share it with an answering machine or a voice mail?
3.If it is an aswring machine or voicemail.. then how many rings has it set to answer?
for these companies, try disconnecting the phone tremporarily to see if thsi is interferring just with these particular faxes. Sometimes if a company's fax is set to phone/fax, it may be trying to call you first beacuse ths would be the default settings. If it detects no phone it may by default accept your fax no problems. Hope this helps.
Nope. Fax machines use what is called a handshake to establish the connection. It's a tone sent from the sending fax machine to the receiving machine to make it answer and receive the incoming transmition. It's not a unique ring. I always tell people, one of two things. If faxs are that important, you should have a dedicated phone line to receive them. Or, in instances where the message it very important. Use E-mail and sent the information as an attachment. I understand the expense of an additional phone line for a fax. But you should weigh the importance of your faxing to the expense. Are you missing valuable information by sharing a line? Just some thoughts.
Faxes fail intermittently or with only one fax number
If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.
Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.