Question about HP LaserJet 3330 All-In-One Printer

1 Answer

Can't receive fax

I can send fax, but can not receive fax.
it is on a dedicated fax line, not sharing with phone.
any suggestion?

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  • 2 more comments 
  • bonnielo898 Oct 28, 2008

    the machine has been working fine, today, the phone rang, and it didn't pick up the fax.

    where can i check on setting again, just to make sure?

  • bonnielo898 Oct 28, 2008

    Thanks for trying. The machine setting is correct 'automatic receive'.

    It rang three times and that's it. Machine doesn't seem to connect/receive the fax. It went to message.

  • bonnielo898 Oct 28, 2008

    Based on your solution, I kept trying. Machine has been set to automatic receive, but didn't work. I tried to reset the # of rings from the original 5 rings to 1 ring. I call the fax number and hear the fax tone. I have my friend fax me a test page and it worked. IT WORKED NOW.

    Thanks for your help.

  • Frank
    Frank May 11, 2010

    did you set up the incomeing and outgoing fax setting on the printer????

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  • 1,605 Answers

Go to:
1 On the control panel, press menu/enter.
2 Using the < and > buttons, select Fax Setup, and press
menu/enter.
3 Using the < and > buttons, select Fax Recv. Setup, and press
menu/enter.
4 Press menu/enter to select Answer Mode.
5 Using the < and > buttons, select Automatic or Manual, and press
menu/enter.
6 The control panel display shows the answer mode setting you
specified.

I also attached the link for the laserjet 3300 users manual
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/bpl11457/bpl11457.pdf

Posted on Oct 28, 2008

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If it is a dedicated fax line.
Then make sure auto answer is turned on.
Then go to Setup/Menu> and press the right arrow key till you see basic fax setup>
Then press Ok> Then press the right arrow key and scroll to basic fax setup> then press ok.
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Hi,
To fix this issue I would need some more information,

1. Is it a dedicated phone line Or sharing phone line?
2. If it is a sharing phone line then do you share it with an answering machine or a voice mail?
3.If it is an aswring machine or voicemail.. then how many rings has it set to answer?

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http://tinyurl.com/6qcpgy

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We have a roll over telephone line, in which the 2nd line is used for faxing, However if by chance we are using the 1st line Is there a particular setting or ring tone to where we will know when a fax is...


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It's a tone sent from the sending fax machine to the receiving machine to make it answer and receive the incoming transmition.
It's not a unique ring.
I always tell people, one of two things. If faxs are that important, you should have a dedicated phone line to receive them. Or, in instances where the message it very important. Use E-mail and sent the information as an attachment.
I understand the expense of an additional phone line for a fax. But you should weigh the importance of your faxing to the expense. Are you missing valuable information by sharing a line?
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Faxes fail intermittently or with only one fax number
  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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