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Unable to remove all legacy symantec information in registry

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  • ted1A Oct 29, 2008

    There isn't access from the uninstall program to the registry direct. If there was I could deal with the matter. The problem I have is not related to programs that appear in the add/remove programs list. I have old oddments (about 6 registry entries) from a previous symantec installation that refuse to be deleted from the registry. I am not trying to remove an old program.

    Thanks anyway for your help

  • ted1A Nov 03, 2008

    Hi Rick,

    Bad news I'm afraid, The uninstall program will not touch the symatec residue in the registry. I don't think it can see it.

    I am resigned to having to reformat the hard drive and start again. It will have to wait until my boss can let me have full access to the computer for a day or two

    Best regards

    Ted Wild


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When I see and hear the word symantic I know thats Norton. Norton is notorious for detecting virus that isn't there and refusing to let you uninstall it. What I did is down load a software called your uninstaller, I installed it, and even though your symantic is not listed in your control panel for uninstalling, this software is outstanding and will find it. it even goes into your system files and registry and finds any remnants of the program and completely destroys it. In your search window type in Uruninstall, I think thats the name. Or just plain your uninstall. Its been awhile but its wonderful. I never installed Norton again. Good Luck.

Posted on Oct 28, 2008

  • 1 more comment 
  • Rick Drew Oct 30, 2008


    Sorry I didn't get to answer your response right away, I know what your trying to remove from your Registry. I had the same problem until I found the program I'm talking about. I used it and it was wonderful. I have the program and want to e-mail it to you to try but I can't find your e-mail address. I mean what can it hurt? If it don't work for you too, simply uninstall it, but I'm betting it will find your symantics and deal with it appropriately. Ted e-mail me again and add your e-mail, I will remove it after I send you the program Immediately. I'll send it but I think you have to accept it too. waiting to hear from you regardless.

  • Rick Drew Nov 04, 2008

    A-Tripod here Ted. Hope you didn't give up, I didn't, I have your Symantics Remover, and guess what? Its Norton themselves who come out with it. Still want it? Lost your e-mail when I deleted my mail.

    besides I want that I FIXED YA.

  • Rick Drew Nov 04, 2008

    Ted I hope you didn't wash your hard drive yet, I DO have your solution right in front of me, BUT I DON'T have your e-mail anymore. I deleted all my past correspondence on MY e-mail, It really got cluttered.


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Here's a fee-based service to do it for you:

To detect the threat level, you may want to try the free (& advertised on TV) web site, but virus removal will cost $$ - they're happy to tell you you're infected for
free, though.

Here's Symantec's list of things to do:

If you suspect that your computer is infected with a threat or you receive a threat alert, and you want to make sure that your computer is secure.

You can perform a virus scan to eliminate any known threat from your computer. Scanning your computer for threats is easy if you follow the step-by-step instructions provided in this article. The scanning process may take an hour or more, depending on the number of files you have on your computer.

To detect and remove all the threats from your computer, follow these five steps:

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The first step is to check whether you can install the latest virus definitions, as some threats may block your access to all the security products' Web sites including Symantec's Web site. The subsequent steps vary depending on whether you can download the latest definitions from the Symantec Web site or not.

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Does the drive even show up in My Computer? If not use this:

Step 1: Start Registry Editor loadTOCNode(3, 'whattotry'); Start Registry Editor. Step 2: Delete the UpperFilters registry entry loadTOCNode(3, 'whattotry');
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  6. On the Edit menu, click Delete.
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The UpperFilters registry entry is removed. Step 3: Delete the LowerFilters registry entry loadTOCNode(3, 'whattotry');
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'Download and run the Norton Removal Tool'
Web URL:

After uninstalling Norton Product, you will have to remove the left over 
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-- On the Windows taskbar, click Start > Programs > Accessories > Windows 
-- Delete the program installation folders for all Symantec program that 
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If you accepted the defaults, the installation folders will be in C:\Program 
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C:\Program Files\Norton Internet Security
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Next, configure Windows to show all files.

1. Click on "Windows Key" and select Control Panel
2. Double click on Folder options.
3. Click on View Tab
4. Uncheck "Hide file extensions for known file types."
5. Under the "Hidden files" folder, click "Show hidden files and folders."
6. Click on Apply
7. Click on OK.

Now, search for and delete all Symantec folders.

1. Click on "Windows Key" and select Computer.
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c:\Program Files\Norton Internet Security
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CAUTION: you must back up the registry before you make 
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1. Click Start and then Run.
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The Registry Editor will open.
3. Navigate to and select the following key:


4. Press the Delete key on your keyboard and click Yes to confirm.
5. Navigate to and select the following key:


6. Press the Delete key on your keyboard and click Yes to confirm.
7. Click on File in the top toolbar and then click Exit.

If the error message is still there, go to Start and search for 
SymAddln and if found one entry in C:/Users/user name/Favorites/Internet 
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Here are the steps to Remove it Fully :

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After the uninstall of all Norton and Symantec programs you will also want to download the Windows Installer Cleanup Utility found here. The download link is at the bottom of the More Information section,

After the utility is installed and ran you will want to remove all Norton and Symantec programs listed in the removal list.

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My authorization #is 8011089608. I was told if I kept having problems to run my recovery disk. I cannot get my disk to run. Please walk me through that. I may be doing it wrong. My computer is totally...

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Make sure you're disconnected from the internet. Disable your ADSL/Dialup line before you begin this procedure.

(Now be very very careful here. You'll need a lot of concentration. So be patient & keep a track on your clicks & keystrokes)

Press F3 (for Finding a key value) Here type in Symantec and hit ENTER. It will search and display on the right hand window, anything & every thing to do with Symantec. But here you will ALSO have to see what folder is opene on the left hand window. IF the folder opened is pertaining only to the key value shown on the right then just delete the entire folder in the left window ELSE delete only the line that has "Symantec" mentiond in its key value string on the right side window. Now hit F3 again and follow the above step till everything related to Symantec is removed completely from the registry. You will konw this when a message window will appear stating, "Finished searching Registry".
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If you are still stuck, then you need to repair your Operating System. (Repair... NOT format & reinstall)

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