While my phone was on it suddenly froze with a white screen with the nokia name on the screen. I can't switch it off. When I take the battery out and turn it on the same thing happens. I've had it for 16 .months
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When this happens, the handset is in a frozen state, and to resolve it you will need to remove the battery while the handset is on and then reinstall it after 1 minute and power up the handset. If this is a continual issue, then you may want to get another handset. If the device is under 1 year old, then it will be covered by the manufacturer's warranty, and your wireless provider can initiate the exchange.
sounds like the software prob.most of these big multimedia phones crash and need to be updated by a repair shop.these have to be offical nokia updates.....but before that lift out your sim card and sd card and clean them,stick them back in and start it upagain.sometimes these get dirty
i do to and i cant get another fone as i cant afford to get a new one . mine occured wen i was reciving a video from bluetooth it froze then i took out the batttery then put it back in but wen i turned it on i had a white screen and also now wen i turn it on it dosnt turn on at all then only thing it eva showns wen it is on is a white screen. - bloody hell i wrote an essay
hello my name is Marcus i will suggest that you unscrew the whole phone and you clean the contact strip with a isoprophyl alcohol the contact strip must be free from oil and dirt. contact me my numbers are sa follows.0826794020.