Question about HP Officejet 6500 AllInOne InkJet Printer
Seems free on slider. Makes nasty gear clunking noise Reports paper jam but no paper jammed.
Posted by Anonymous on
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: HP Officejet 7310 carriage jam
I'll start by explaining some of the components you need to understand to troubleshoot the carriage system.
The Carriage is the thing the cartridges are mounted in, it slides on the carriage rail, the bushings in most newer carriages are made of plastic, (or maybe it would actually be called a polymer, or composite material). The bushings are the pieces that wrap around the carriage rail.
The carriage rail is a shiny round rod that the carriage rides on, it is driven across the rod by the carriage belt, by the carriage motor, at the opposite end of the belt there is an idler pulley, ".
In a HP printer the device where the carriage parks, (sits at), when the machine is not printing is called the service station, it is responsible for cleaning the print heads, and for capping the heads when you are not printing, (so they won't dry up). The bottom of the service station is the "Spittoon Base", ink is spayed into the base before printing to prime the heads, there is an absorbent pad in the base to soak up the ink. Note that the pad does not always soak up all the ink, so if you tilt an HP printer you can spill the ink out of the service station, (especially if it is a heavily used printer). The piece that moves back and forth in the service station is the "Sled", it was wipers to clean the heads on it, and the caps that keep the heads from drying out are also part of this assembly. The sled is moved back and forth before the carriage leaves the service statio to wipe the heads, this happens after the heads are primed, then the carriage is moved off the service station and the sled is again moved back and forth to clean the wipers.
The encoder strip is a plastic timing fence that looks clear at first glance, but has black lines painted on it. The strip is threaded through an optical sensor on the back of the carriage.
When the printer initializes the carriage has to leave the service station, or, if the machine was powered off when the carriage was somewhere else, whatever spot it is sitting in, and travel the way to the other side of the printer, and then return to it's home position which is the service station.
When the carriage reaches the side of the printer away from the service station it sets that as a reference, then it counts lines on the encoder strip as it travels home, if it doesn't see enough lines before it gets all the way to the other side and can't move any more then the printer decides the carriage must have something blocking it.
Sometimes a service station will fail in a way where the sled does not retract fully, if that failure happens when the carriage is parked then the carriage will usually not be able to leave the service station. If the service station binds when the carriage is off of the station, then the station may not be able to move all the way to that side, and will detect a carriage jam. When the service station binds you might hear a grinding noise as it's motor tries to drive the sled back and forth.
If the encoder strip is dirty the printer may not see all the lines and detect an error, often when the strip is dirty the carriage will move too fast and slam to one side of the printer.
I use water to clean the encoder strips in HP printers, water works well on water based inks, if your printer uses ink with another base you might use alcohol, but "ONLY" if the ink is not water based.
One end of the encoder strip is attached to a spring mount, if you wipe the strip starting at the end that is attached to the frame, and wipe only towards the spring mount, then the strip will stay attached to the printer.
A dry carriage rail will cause the carriage to bind, if the carriage does not move fast enough a carriage jam will be detected. Some newer HP printers use grease on the carriage rail, many models use a liquid lubricant, Use "ONLY" light synthetic or silicone based lubricants on printers that use a liquid lubricant, Petroleoum based products may melt the plastic bushings and ruin the carriage. (YES, Petroleoum based means WD-40)
some HP printers have a timing disc on the service station, and if the service station binds, or the timing sensor fails they report a carriage jam, but as far as I've seen that jam always occurs before the carriage moves.
You can use a synthetic lubricant on the carriage rail :hope this helps
Posted on Jan 09, 2009
SOURCE: Paper jam on HP officejet 6500
Try This :
Connect the printer directly to the wall outlet ; not through any Power strip
Then Unplug the Power cable from the back of the printer
Keep on tapping the power cable for next 30 seconds
Plug in back the power cable;
Open the rear access door and you will get to see some rollers
Clean the rollers with a Lint free cloth Moistened with some distilled water
Try to do a copy if still it doesn works
Then Unplug the Power cable from the back of the printer
With one hand press and hold down the (#) and the (6) button and with the other hand plug in back the power cable ; it will do a Semifull reset on the printer; This will take some time ; Follow the instruction on the screen;
If still it doesn't work then you need to contact HP ;
The toll free no. for HP would be : 1-800-474-6836
They will replace the printer for you free of cost (No Charge if the printer is in warranty i.e within 1 yr of purchase)
Still you may check the link below for further issues:
Posted on Sep 21, 2009
I have an Hp Officejet 5110. I have an error message saying "Open door,clear carriage jam, then press enter". But where is its door? How can I clear the carriage jam?
I tried pressing the # & 6 at the same time, but the error message still there.
Posted on Jan 01, 2009
Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:
Paper Jam' Message Displays on the All-in-One
Carriage Jam' Message Displays on the Control Panel Display
Posted on Oct 11, 2009
If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.
Follow the steps for fix HP Printer Carriage Jam
Posted on Sep 23, 2010
Tips for a great answer:
Jul 09, 2015 | HP Officejet 7500A Wide Format...
Oct 12, 2011 | HP Officejet 6500 AllInOne InkJet Printer
May 06, 2011 | HP Officejet 6500 Wireless All-in-One...
Oct 31, 2010 | Office Equipment & Supplies
Jul 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...
Oct 29, 2009 | HP Photosmart C6100 All-In-One Printer
Jun 29, 2009 | HP OfficeJet 6110 All-In-One InkJet...
Jun 11, 2017 | HP OfficeJet 6110 All-In-One InkJet...
Jun 18, 2008 | HP Officejet Pro L7580 All-In-One InkJet...
929 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: