Question about HP Officejet 6500 AllInOne InkJet Printer

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Officejet 6500 carriage won't come out of dock.

Seems free on slider. Makes nasty gear clunking noise Reports paper jam but no paper jammed.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

jonniewalker
  • 1029 Answers

SOURCE: HP Officejet 7310 carriage jam

I'll start by explaining some of the components you need to understand to troubleshoot the carriage system.

The Carriage is the thing the cartridges are mounted in, it slides on the carriage rail, the bushings in most newer carriages are made of plastic, (or maybe it would actually be called a polymer, or composite material). The bushings are the pieces that wrap around the carriage rail.

The carriage rail is a shiny round rod that the carriage rides on, it is driven across the rod by the carriage belt, by the carriage motor, at the opposite end of the belt there is an idler pulley, ".

In a HP printer the device where the carriage parks, (sits at), when the machine is not printing is called the service station, it is responsible for cleaning the print heads, and for capping the heads when you are not printing, (so they won't dry up). The bottom of the service station is the "Spittoon Base", ink is spayed into the base before printing to prime the heads, there is an absorbent pad in the base to soak up the ink. Note that the pad does not always soak up all the ink, so if you tilt an HP printer you can spill the ink out of the service station, (especially if it is a heavily used printer). The piece that moves back and forth in the service station is the "Sled", it was wipers to clean the heads on it, and the caps that keep the heads from drying out are also part of this assembly. The sled is moved back and forth before the carriage leaves the service statio to wipe the heads, this happens after the heads are primed, then the carriage is moved off the service station and the sled is again moved back and forth to clean the wipers.

The encoder strip is a plastic timing fence that looks clear at first glance, but has black lines painted on it. The strip is threaded through an optical sensor on the back of the carriage.

When the printer initializes the carriage has to leave the service station, or, if the machine was powered off when the carriage was somewhere else, whatever spot it is sitting in, and travel the way to the other side of the printer, and then return to it's home position which is the service station.

When the carriage reaches the side of the printer away from the service station it sets that as a reference, then it counts lines on the encoder strip as it travels home, if it doesn't see enough lines before it gets all the way to the other side and can't move any more then the printer decides the carriage must have something blocking it.

Sometimes a service station will fail in a way where the sled does not retract fully, if that failure happens when the carriage is parked then the carriage will usually not be able to leave the service station. If the service station binds when the carriage is off of the station, then the station may not be able to move all the way to that side, and will detect a carriage jam. When the service station binds you might hear a grinding noise as it's motor tries to drive the sled back and forth.

If the encoder strip is dirty the printer may not see all the lines and detect an error, often when the strip is dirty the carriage will move too fast and slam to one side of the printer.

I use water to clean the encoder strips in HP printers, water works well on water based inks, if your printer uses ink with another base you might use alcohol, but "ONLY" if the ink is not water based.

One end of the encoder strip is attached to a spring mount, if you wipe the strip starting at the end that is attached to the frame, and wipe only towards the spring mount, then the strip will stay attached to the printer.

A dry carriage rail will cause the carriage to bind, if the carriage does not move fast enough a carriage jam will be detected. Some newer HP printers use grease on the carriage rail, many models use a liquid lubricant, Use "ONLY" light synthetic or silicone based lubricants on printers that use a liquid lubricant, Petroleoum based products may melt the plastic bushings and ruin the carriage. (YES, Petroleoum based means WD-40)

some HP printers have a timing disc on the service station, and if the service station binds, or the timing sensor fails they report a carriage jam, but as far as I've seen that jam always occurs before the carriage moves.
You can use a synthetic lubricant on the carriage rail :hope this helps

Posted on Jan 09, 2009

sgoswami
  • 114 Answers

SOURCE: Paper jam on HP officejet 6500

Try This :
Connect the printer directly to the wall outlet ; not through any Power strip
Then Unplug the Power cable from the back of the printer
Keep on tapping the power cable for next 30 seconds
Plug in back the power cable;
Open the rear access door and you will get to see some rollers
Clean the rollers with a Lint free cloth Moistened with some distilled water
Try to do a copy if still it doesn works
Then Unplug the Power cable from the back of the printer
With one hand press and hold down the (#) and the (6) button and with the other hand plug in back the power cable ; it will do a Semifull reset on the printer; This will take some time ; Follow the instruction on the screen;
If still it doesn't work then you need to contact HP ;
The toll free no. for HP would be : 1-800-474-6836
They will replace the printer for you free of cost (No Charge if the printer is in warranty i.e within 1 yr of purchase)
Still you may check the link below for further issues:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01312792&lc=en&dlc=en&cc=us&lang=en&product=3795406
Regards Soumajit

Posted on Sep 21, 2009

  • 1 Answer

SOURCE: HP Officejet 5110 - Carriage Jam Message

I have an Hp Officejet 5110. I have an error message saying "Open door,clear carriage jam, then press enter". But where is its door? How can I clear the carriage jam?

I tried pressing the # & 6 at the same time, but the error message still there.

Posted on Jan 01, 2009

SOURCE: HP Officejet Pro 8500 has a paper jam. Can't get

Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:

Paper Jam' Message Displays on the All-in-One

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Carriage Jam' Message Displays on the Control Panel Display

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618201&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3752459&lang=en

Posted on Oct 11, 2009

  • 1218 Answers

SOURCE: HP PSC 1610 printer gives error message: Carriage

If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Follow the steps for fix HP Printer Carriage Jam

  • Turn off the printer and open it to see where the paper is stuck.
  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
  • Reconnect the power cord and turn on the printer.

Posted on Sep 23, 2010

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Though i have no paper jam, it keeps on prompting Clear paper jam then touch ok. Also notice the carriage not moving from right to left ,its making a weird noise.seem paper feeder gear stuck but clear


Hi vidya kowlessur,

I would be happy to help you with your Officejet 7500A printer. I understand you are seeing a message prompting you to clear a paper jam, and the carriage is likely jammed. Please use the following 2 documents to troubleshoot the issue;

HP Officejet 7500A E910a and E910c Wide Format All in One Printers Out of...

Carriage Jam or 0X610000F6 Message Displays for HP Officejet 7500A E910a...

I hope this helps, but if the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck.
I work on behalf of HP.



:)

Jul 09, 2015 | HP Officejet 7500A Wide Format...

1 Answer

I have an HP Officejet 6500 Wireless printer. The cartridge has jammed to the right and won't move. I don't know what happened.


It is a carriage jam. If you are still in warranty, you should call customer support. If not, then there is probably not a lot you can do to fix it.

Oct 12, 2011 | HP Officejet 6500 AllInOne InkJet Printer

1 Answer

My HP Officejet 6500 wireless E709N makes a loud squeaking noise every time something is printed and is printing additional lines on the sheets of paper being printed?? Help!


Horizontal streaks across the page usually mean your cartridge is about to run out, or is at least dirty. Try cleaning the nozzles, though avoid doing this manually -- your printer should have a cleaning cycle.
The squeaking noise could be dust in your rollers. That can't really be fixed without major intervention that could throw something out of balance and result in many a paper jam. You can use a lint-free, static-free cloth to gently clean inside an unplugged printer, but it's generally not a great idea to mess around in there too much.

May 06, 2011 | HP Officejet 6500 Wireless All-in-One...

6 Answers

HP Pro 8500 printer has carriage jam. I have opened every door and there is no paper jam.


Sometimes the paper gets caught inside the printer all the way to the right (or left) of the print carriage. You will miss seeing it because the print carriage has moved the jamed paper to the right (or left) out of view. Carefully and manually move the print carriage to the opposite side and you might find small pieces of jammed paper there.

Jul 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I am receiving an error message on my HP Officejet 6110 printer screen that prevents the printer from functioning. The message is "Open door. Clear carriage jam and then press enter." I've tried opening...


yes, that is a carriage jam and not paper, the grinding is from the clean station that gets blocked with dried ink and cant move. you need to open the printer and clean the ink off of the clean station so it can clean properly and not cause a carriage jam.

Jun 29, 2009 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Carriage cradle stuck on right side!


Carriage system is broken. Uneconomical to repair. Sorry

Dec 27, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Carriage Jam -- Paper Jam


I have serviced an officejet pro L7580 which was showing a paper jam error when powered on. our customer had had a paper jam and removed the paper . I found small peices of paper in the pick up assy gears. If you remove the rear door, you need to check the 2 small white gears on the left. turn the roller slowly by hand and clear any paper stuck between the teeth. (they may be very small).

after doing this....no more paper jam errors for me!

Jun 18, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

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