Question about Office Equipment & Supplies
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: I installed the Vista Drivers
Install the latest drivers from the website. To download:
1 Go to hp.com 2 Click on Support and Drives 3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One 4 Hit go 5 Choose your operating system 6 Hit Next 7 Click on the link that says Driver - Product Installation Software 8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.
To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7) 2 Right Click on the Driver CD, The one that has the HP Logo 3 Open Util 4 Open CCC 5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again, I hope this worked. :)
Posted on Feb 04, 2011
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