Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive
I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.
Right-click on my computer and click Manage>Disk Management
Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.
In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.
I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.
This fixed my problem.
Posted on Jan 02, 2009
Another possibility is that the USB port does not provide sufficient current. I tried using a powered USB external hub, and the Passport drive was recognized - at least for now. See Western Digital dot com support where they say:
There may not be enough power currently supplied to the machine's USB port. Some computer systems only supply 500mA of power through USB ports. The WD Passport hard drive requires a little over 1000mA of power at spin up.
Try the Passport drive on another USB port or another computer. If the Passport drive is connected to a USB hub, try connecting it directly to the computer's USB port. If the drive is connected to a PCMCIA (PC Card) on a notebook computer, the drive may only function properly if you power it with the optional power adapter (Silver Passport) or a USB 2.0 Power Booster Cable (Black or Colored Passport). If you decide to use a third-party USB cable to connect the drive to the computer, the cable may not be able to transfer enough power to the drive (This includes USB "reel" cables and extension cables). Western Digital offers an optional power adaptor and an optional USB 2.0 Power Booster cable (the USB 2.0 Power Booster cable has two USB connectors that plug into the computer instead of one) through our Online Store.
Posted on Feb 12, 2009
What you need to do is go to right click on My Computer and then click Manage then click Disk Management. If you have your WD plugged in then you should see it as UNALLOCATED! Click on it to highlight and then right click and select NEW PARTITION. First of all you need to select EXTENDED DRIVE. once you set that up the border will turn green and say FREE SPACE. Once you have done this then right click again Select New Logical Drive and then give it a drive letter. After that, check the box that says quick format with a tick and then OK and in a few seconds you will see it in the large box above telling you its a healthy drive and the border will now turn light blue.
Goto to MY Computer and there you will see it now everytime you have your WD plugged in. Trust me, if you do all these direction right then you will have no problems.
Posted on Aug 01, 2009
This problem is caused by a poor electrical connection. In some cases it may be related to the cable. Try a better quality cable. If not there, its probably where the hard drive plugs into the adapter card inside the case. Unplug your drive from the computer. Gently open the case and try not to break the tabs. Once you have it open unplug and plug the drive into the adapter card several times. Before closing the case again, connect the cable to see if your computer now recognizes your drive. If it doesn't, repeat the process, but make sure the cable is unplugged. Still no luck, try installing your drive in a new case. Good luck.
Posted on Jun 09, 2009
Lah269I have recovered data from a WD2500ME Passport USB Hard Disk. The Hard Disk was not recognized on any PC USB port. Simply removed the cover and removed hard disk from its casing. It was a Laptop SATA Hard disk. Connected the SATA Data cable from my PC and Sata Power Connector Cable. Started the PC and all the Data was accessible.
Posted on Feb 12, 2009
Seemed so complicated, then I thought of the weight differnce in my various USB cables. I have two, neither would work with a small cable. Pluged them in using the heaviest that came with a Sony camera that has a tdk something or other (fuse?) and they work great.
Posted on Jul 31, 2009
I don't know if this has bearing on your issue or not, but I found this thread since I had a similar problem with the 250G drive (WD2500ME). In my case, I just bought from New Egg, recertified, and when I connected it to my PC (running XP SP3) it just made a clicking noise and could not be recognized at all by the computer. BUT...I had it connected to a USB extension cable. When I connected it directly to a USB port, it recognized it, no clicking, installed and all of the pre-installed files were there! So make sure it is also not connected to an extension cable, as that apparently can weaken the USB power output!
Posted on May 10, 2010
I had a similar problem with my 250. Seems that when I networked the house systems, the default drive letter for the Passport was F: Since this was taken over by a networked drive,m I had to manually go in and allocate a drive letter for the Passport. Once I did this, everything showed up just fine, all my data is there. NO reformat needed, just change the drive letter.
Posted on Aug 08, 2009
Guys i had the same problem, this is due to a malfunction in the electronic board that powers the HD.
the only way to solve this is:
1- carefully break the plastic cover.
2- get out the HD and disconnect it from the board
3- buy a new casing for your HD (costs less that 10$) and reconnect it with it.
but unfortunately you will not be able to use western sync any more..
Posted on Dec 27, 2008
Before the problem faces on my external hard disk my dvd recognizes the hard disk but after i formated the external hard disk my dvd player does not recognize vidoe from external hard disk
Posted on Nov 05, 2010
I have the same issue with my 120gb passport.
Windows vista and xp says something about the usb running faster.
Vista recognizes it for a second and then it disappears.
Posted on Oct 29, 2008
Check if your USB connects correctly
Posted on Sep 01, 2009
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Posted on Jan 02, 2017
Does you drive make any sounds like these?
If yes you have a mechanical problem and you should get a specialist to work on it.
If not - try to remove the drive from the enclosure and connect it directly to the computer to recover your files.
Posted on Nov 30, 2008
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