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There is a good chance that your color ink cartridge needs replacement. You can tray wetting a paper towel and putting in the microwave for 5 to 10 seconds then placing the cartridge on it for a few minutes. This sometimes will correct that type of problem...Be careful the paper towel will be hot (handle with care).
try by buying a new cartridges like the one you use before and clean first the print head to remove the smodges. see also you manual for compatibilites and instructions. ill find another solutions if this wont help you.
I just had this exact problem on my HP 5514. Black won't print after running out of black ink. New cartridge no good.
I tried everything-no good. I suspected the pinholes in the printhead were clogged with dried ink because I didn't change cartridge in time.
The fix that worked perfectly was when I hacksaw top off old black cartridge & removed all foam wicks so now I had a funnel(can see clear thru). I installed the cartridge & filled it with alcohol, printed page & did head clean; then printed few more pages. Problem cleared almost immediately. I then soaked up extra alcohol inside cartridge with paper towel. Removed modified cartridge & installed good one. I guess this could be done for colors as well. I don't know if this is a proper procedure, but it sure worked well for me.
If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2. WARNING If ink gets in your eyes, irrigate them with water immediately and call a doctor if you are concerned. If you wait until Ink Empty message is displayed on the LCD, the machine will automatically reset the ink dot counter. If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly.
It's all a scam. I have the same problem and I called Brother and they told me that the machine uses color ink to clean itself. It costs more to replace these color cartridges then to buy a new one, which is what I'm going to do. Buy a black and white from a different company. It's all a scam to get you to spend money on their color ink that you don't use.
If it is a color printer, try printing just grayscale or black& white. It is is already set to print just b/w, try printing in color. Basically you may be out of ink. Run the printer utility to clean the heads and see if anything changes. A new set of cartridges should fix the problem, I believe.
Hope this helps...
Although you may not use the other colours the cleaning assembly cleans all the cartridges hence the other ink gets used.
To trick the machine into thinking there is ink in the cartridge, place some black tape over the top of each cartridge facing front of the machine. This fools the sensor into seeing no reflected light and reads that there is ink in the cartridges you do not use.
Pleas enote that if you do this on a long term basis it is liley the head will dry out and may damage the head - use this advise to get urgent prints out.
I know this is a dumb question but did you remove the tape off he bottom of the ink cartridge? Also sometimes if you are using a generic ink cartridge the machine may not recognize it. Make sure the cartridge is seated in properly and that it is in the correct location. (not color spot). Hope this helps.