Question about Kenmore 73262 / 73264 / 73269 Top Freezer Refrigerator

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Ice cream and ice melting

Our new 73269 Kenmore top mount freezer has made "block ice" since we brought it home. At times the ice cream also softens up. There is also a build up of frost in the freezer. The "mother board" has been replace 2 times as well as a sensor. It has been sealed with additional silicone inside and out. The ice maker has been replaced. An additional sleeve was put on the fill tube to the ice maker. The cabinet has been adjusted to make sure the door was properly alligned. And still we have our original problem. The techs that have been coming out for the last 5 months have given up and we are supposed to return this one and choose another one. I wondered if anyone else has had this problem. It is a wonderful refrigerator. I am disappointed about the freezer though. I just can't seem to find a suitable replacement in the same price range. Any suggestions?

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  • Tammy Barrett Sep 01, 2006

    I'm sorry! I should have explained that the block ice is made when the partially melted cubes are then frozen at some point and time in the freezer and then they form a block inside the ice container.

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Tbarret, I ran into this situation once with a similar problem. The refrigerator was in a very humid enviroment. Don't know if yours is or not. As it turned out warm moist air was being sucked into the freezer cabinet through the defrost drain tube every time the door was opened. Much like a plunger in a toilet. By taking a taking a cap from a spray can and filling it with water, then placing the end of the drain tube in the cap, I was able to stop this sucking of air. The problem dissapeard. When the machine went into defrost it just overfload the cap and went into the drain pan. Catriver..post back

Posted on Sep 01, 2006

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1 Answer

I just bought a new Kenmore fridge and everytime we close the fridge door the top freezer door pops open. I notice there are a couple of complaints about that. Can this be fixed?


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I have a Kenmore side by side purchased in 1/2002. The freezer section keeps melting and then refreezing again. The ice creams melts then hardens up again. Please assist with what the problem may be. We...


It may be the defrost thermostat...


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If this ice is not melted it will continue to build up until the air can’t flow over the coil to circulate the cold air through the freezer and into the fridge. The temperature change in the fridge is usually noticed first followed by the freezer.

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With an ohm meter it should show continuity when cold and none when warm.

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1 Answer

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1 Answer

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