Question about Sony Cyber-shot DSC-W55 Digital Camera

4 Answers

The lens does not stop popping in and out plus it says to turn off and on again

When i turn on my camera it says access. while the screen says access, the lens is popping in and out a couple of times, then it tells me to turn off the camera and back on. I read on a website to gently pull the lens and twist and that would fix my problem, but unfortenately it didnt.

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  • mcschwert Nov 02, 2008

    the camera says "access" and the lens keeps popping in and out

  • olemisschick Nov 03, 2008

    my camera says access then says turn power off and on again i have had my camera since last christmas so

  • Anonymous Nov 10, 2008

    when i turn on my camera it says access. while the screen says access, the lens is popping in and out a couple of times,...

  • Anonymous Nov 13, 2008

    I have the sam problem and twising the lens does not resolve it........... Any other ideas?

  • Anonymous Nov 17, 2008

    I tried this also and it did not resolve the issue

  • Anonymous Nov 19, 2008

    when i turn on my camera it says access. while the screen says access, the lens is popping in and out a couple of times, then it tells me to turn off the camera and back on. I read on a website to gently pull the lens and twist and that would fix my problem, but unfortenately it didnt.

  • tturner2032 May 07, 2009

    I have a Sony Cybershot w55 and it keeps popping in and out and it will not take a picture and it says turn power on and off again. what should i do? i cant view my pictures or anything.

  • mooosed May 12, 2009

    I have the same problem. When I turn the camera on the lens pops in & out the screen then says access then the lens shuts and the screen says turn the power off & on again. I tried this but it did not work. the DSc W55 is about 18mnths old and out of warranty is there another fix or can you reccommend a repair centre?
    Dave

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Hi there
turn camera on, gently take hold of the end of the lense and pull toward you twisting it a few times, be gentle dont make it pop, you may howeveer hear it click. then turn off and on again the problem should be solved.

Posted on Oct 31, 2008

  • c Nov 05, 2008

    just try to move the lense left to right it wont twist round but should move

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I followed the advice on a couple of other boards which suggests you actually give the camera a few hard whacks on a tile floor. That worked for some people. With me, after whacking didn't work I took a knife used it to pry up the edge of the lense while it was trying to open. A little of that worked for me.

You can't imagine the sense of accomplishment I felt when the thing finally started working again after all the banging and prying. It's a tough little bugger!

Posted on Apr 21, 2009

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Twist the lense at the larger part of it each and that should solve the problem well it did for me and now my camers is fine

Posted on Apr 26, 2009

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Umm it wont twist!!??

Posted on Nov 02, 2008

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1 Answer

" " lens pops in & out twice & the screen says access then screen says turn power off and on again. Sony Cybershot dsc w55


this problum is related with optic zoom lenz assy its not work propally so thats why screen shows access problum pleae go to your nearst sony service centre & fix the problum or repair optic zoom assy

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1 Answer

Lens pops in & out twice & the screen says access then screen says turn power off and on again.


please follow the photos. location which may have damaged/ scan your memory card then try/ reset your camera.


34d4b62.jpg
Thanks, i am waiting for your feed back & if you satisfied then thumps me please.

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"Access? & ?Turn the power off and on again? keep appearing


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

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hi there
turn on and gently take the end of the lense pul it toward you and twist left to right a few times, be gantle dont make it pop you may however here it click. then turn camera off and on again and the problem should be solved.

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