Question about Polycom ViewStation ISDN (pcy220011323001) Video Conference

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Polycom Viewstation 14XX

I have a Polycom Viewstation that powers up and connects fine, has a good clear picture, however the camera will not zoom and pan using the remote. The base seems to be getting the remote signal (the LED lights up when I press the buttons).

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  • Anonymous Mar 20, 2014

    display says No Signal

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  • 7 Answers

RMA it with your support provider

Posted on Jan 14, 2009

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1 Answer

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On the Polycom support website download the documentation for the Viewstation SP. It is very similar.

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If you connect other video sources to the back can you see those? If yes, then good chance that you have to replace the camera. You could also check if the camera cables are still all well connected by taking it apart.

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First you should check if the power supply is working. You can buy a different one on ebay or if you have a second one you can see if that is the cause. If your power supply says "Spectre" instead of Polycom then it is a good chance that the power supply is at fault. Those weren't so reliable.

Sep 30, 2009 | Polycom ViewStation ISDN (pcy220011323001)...

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Try disconnecting the ISDN module and then cycling the power. If that doesn't work speak to your support provider about repair costs. Ultimately you may need to replace it because of its age (it might be End of Life and not available for repair)

Sep 18, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

1 Answer

Need User Guide


Um; just a thought but if it's software is Win98 and if your system is running XP SP2 or Vista I'd say you really do need a Guru. A simple answer like running in 98 mode under XP/Vista may not work.

As far as the manual goes, "Google" will generally get you what you want. I did and got www.labx.com as a starting point for your manual. many other lisings for it..

Aug 29, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

1 Answer

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Please send me user guide /installation guide for polycom pn4-14xx to frankdeleon1968@yahoo.com

Feb 14, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

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Feb 08, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

1 Answer

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Are you able to move the camera using the remote?
If not, then you may have a hardware issue.
If yes, then try to connect to the Viewstation (web interface) using its IP from a Computer.

Let me know what happens

Jan 18, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

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