Question about Lexmark E350d Laser Printer

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Eror 31 in lexmark e350d - Lexmark E350d Laser Printer

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  • Hisham Elhaddad
    Hisham Elhaddad Oct 28, 2008

    same eror 31 ,we close the front cover and exchange the chip

  • Anonymous Dec 12, 2008

    I have the same problem as have other co-workers who share the same printer and share the same Eco-Elite recycled print cartridges. For some of us the Eco-Elite cartridges worked for several years. Then one day they just stopped being recognized mid-way through their use. Thus far the only solution we have found is to spend the big bucks on the Lexmark print cartridges. Once that message pops up, no other non-Lexmark cartridge seems to work. We thought that once we used a Lexmark cartridge that maybe it would "reset" things and we could go back to the cheaper cartridges, but no. Didn't work. We were told that there is a sensor reset that would fix the problem, but when we tried to manually override the printer to get to the menu where the sensor could be reset, the printer kept popping up the same message and wouldn't allow us to manually override it to get to configuration menu. Thus far we are still hunting for a solution other than to buy Lexmark cartridges.



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Error code 31 is displayed when the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective.

Replace and reinstall the defective toner cartridge.

Posted on Oct 28, 2008


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Error 31 lexmark e350d

Possible causes here are;

Most likely, the contacts in the printer not touching the chip properly (hence why it works in another printer). A simple gentle 'tweak' would work in this case.

The other possibility is the firmware version of the (offendig) printer being incompatible with the version of the after-market chip you are using. No solution here, other than trying a DIFFERENT MAKE of chip.

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Seen/heard this before on Lexmark E350.

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The D shape (hole with a 'flat') can lose the flat, or the gear can fracture (usually from one or the corners of the 'flat').

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