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I was working on my laptop samsung Q430 and it suddenly turned off . Its boots to the windows stage and then blanks out(blue screen)..I have tried to reboot and recover it several times but it still is coming up with the blue blank screen and I can see the mouse arrow moving. Please help

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  • OLA Feb 24, 2012

    I tried all this options but it still takes forever to boot. It wont even boot in safemode or last known boot .It brings up the "your pc had a problem booting,startup and repair" or start normally option. And when I go with either one. It just takes a long time to boot and then to the blank blue screen with the mouse cursor pointing.

  • Michael Green Feb 26, 2012

    When you have the mouse pointer on screen and a blue backdrop it is usually because the OS is going through a repair attempt. If this continues for more than an hour, you would be better off doing a re-install.



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The blue screen (BSOD) is usually caused by a new piece of hardware or driver. But there is a code on the screen which will give you more information about the problem. Put the code into a websearch site and the possible cause should be given.

Posted on Feb 24, 2012


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SOURCE: After getting an error message about Microsoft has

Try to boot from "Last known good configuration".

Reboot your computer and press F8 until it gives you the option to choose the Last known good configuration.

Select that and press Enter.

Tell me if this works; if it didn't we can try other solutions.

Posted on Sep 10, 2009

  • 4889 Answers

SOURCE: Computer boots to password screen.

Does this mean that that the display is normal till you come to the password screen? If yes then can you please confirm whether you are able to bootup in safemode? To enter safemode, restart the system and keep pressing "F8" till you see the advanced start up options. Choose safe mode and bootup, see if it comes on and let me know.


Posted on Nov 19, 2010

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