Question about Cameras

1 Answer

How do i fix a Lens error in canon powershot elph 300hs?

My camera was dropped during a concert. Since then the lens won't retract and I get a lens error.

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 3 Answers

None of the suggested solutions worked for me and my Elph 300HS. However, I took it apart, removing the back. There was a screw inside holding on the front panel which I could not budge no matter what, so I gave up. I put it back together, reinserted the battery, powered on and voila, it was back to normal. Perhaps disconnecting the battery for a while was key. Had I not tried the multi-step approach suggested, it would still be stuck.

Posted on Jan 13, 2014

  • Bernard Swain
    Bernard Swain Jan 13, 2014

    None of the suggested solutions worked for me and my Elph 300HS. However, I took it apart, removing the back. There was a screw inside holding on the front panel which I could not budge no matter what, so I gave up. I put it back together, reinserted the battery, powered on and voila, it was back to normal. Perhaps disconnecting the battery for a while was key. Had I not tried the multi-step approach suggested, it would still be stuck.

×

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

SOURCE: lens error

yes, this happened to me, what you have to do is "snap" the lens back in place, if it is bent anyway. if it is not bent and it says lens error, does it the lens come in and out? if not then it is bent if so then there is a hardware error in the switch and you will have to send it to a profesionall. :) hope i could be some help :)

Posted on Jun 17, 2009

t00nz
  • 4738 Answers

SOURCE: Digital Camera

The following blog outlines some repair options for a lens error:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Dec 26, 2007

old marine
  • 2016 Answers

SOURCE: Canon PowerShot A80 - no display through the lens

See this link. The symptoms indicate that your CCD (image sensor) failed. Canon will repair this at no charge, regardless of warranty status. Contact them as described at the link.

Posted on Nov 16, 2009

Testimonial: "I am returning camera to Canon for free repair (and they pay for shipping). Hopefully this will come true. Thank you for prompt excellent advice."

  • 102366 Answers

SOURCE: PowerShot SD630 lens stuck out, says lens error, restart camera

This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Feb 23, 2010

  • 11967 Answers

SOURCE: Clicking noise when PowerShot S3 lens extends and retracts

Save this for the future if and when a "lens error" appears: Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 10, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to fix Powershot Elph 530S so that the lens retract all the way when powering off


From the way you describe the problem it appears that the retraction mechanism has become out of line. I think that as you can hear a clicking sound the mechanism is working but not engaging with the lens. Try gently applying slight pressure on the front of the lens this may help to re-engage. You may need to consider a trip to the repair shop.

Jul 11, 2014 | Canon PowerShot Cameras

1 Answer

It keeps saying lens error


Here are some troubleshooting steps for the lens error problem. And here's a video summary of those steps:

Jan 13, 2013 | Canon PowerShot S3 IS Digital Camera

3 Answers

Canon g10 lens error.. lens fully extended then won't take a photo.. then the lens error appeared


Causes of a Lens Error: There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.

How to Repair a Lens Error: As scary as a lens error might seem, there are some easy fixes. Before trying any of them out, however, first take a good long look at your camera warranty and maybe have a chat with the company. If the lens error will be covered under the terms of the warranty, go for it. Even some of the simple fixes mentioned below might void the camera warranty. Frankly, however, it's unlikely that a lens error will qualify for the warranty.

Try just some basic things first-just to make sure it's actually the lens that's broken. Replace the batteries with fresh ones. Failing that, replace the memory card.

Additional details could find in this article link: fixing-lens-error-on-digital-camera.html


Keep us updated.

May 26, 2011 | Canon PowerShot G10 Digital Camera

1 Answer

Lens error,restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Jul 03, 2009 | Canon PowerShot A460 Digital Camera

1 Answer

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 28, 2009 | Canon PowerShot SD850 IS Digital Camera

1 Answer

PowerShot SD630 lens stuck out, says lens error, restart camera


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Apr 20, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

2 Answers

PowerShot SD630 lens stuck out, says lens error, restart camera


I've had similar problems with various versions of this camera. Here's the fix, if all else fails. These are step-by-step instructions to take apart and fix the camera's lens error. http://johnsmouth.wordpress.com/2010/12/01/lens-error/

Mar 24, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

1 Answer

Digital Camera


The following blog outlines some repair options for a lens error:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Dec 25, 2007 | Cameras

Not finding what you are looking for?
Cameras Logo

Related Topics:

3,407 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cameras Experts

kakima

Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

yadayada
yadayada

Level 3 Expert

77202 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...