Question about Canon Pixma MX420 All-In-One Printer

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Won;t print keeps saying offline - Canon Pixma MX420 All-In-One Printer

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  • leilani omalley Feb 24, 2012

    HI I DID WHAT THIS PERSON SAID TO DO AND NOW I CAN;T EVEN GET MT PRINTER THE COMPUTE.ICAN;T FIND THE PRINTER ANY WHERE ON MY COMPUTER.

  • leilani omalley Feb 26, 2012

    IT DIDN,T HELP. BUT IUNPLUGED EVERY THING AN D LEFT IT FOR A FEW HOURS. WHEN I PUT EVERY THING BACK TOGETHER. I WAS TRYING ANY THING I COULD AND I GOT THE PRINTER WORKING. DON,T KNOW WHAT I DID BUT I DID IT. I;M 67 AND STILL LEARNING ABOUT COMPUTERS. THANKYOU EVERY ONE WHO WRTE IN TO HELP.

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Hi
Try disconnecting the printer completely from power and from the PC.
Reboot the PC.
Connect everything again.
Clear any print queues.
Check for paper jams on the printer.
Now try printing.

Posted on Feb 24, 2012

  • kenneth njonjo Feb 25, 2012

    Hi,
    Try printing any document and the computer will tell you whether there is a connected printer.If still can't connect,try installing the printer again from this link:

    usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx420#DriversAndSoftware

    Select your Operating System [Windows 7,Vista,XP etc] to proceed.Download the file and then run the exe.to install.Copy paste the link below on your browser for a detailed guide on the installation.

    usa.canon.com/CUSA/assets/app/pdf/wireless/setup_420_win.pdf

  • kenneth njonjo Feb 25, 2012

    Hi,
    Try printing any document and the computer will tell you whether there is a connected printer.If still can't connect,try installing the printer again from this link:

    usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx420#DriversAndSoftware

    Select your Operating System [Windows 7,Vista,XP etc] to proceed.Download the file and then run the exe.to install.Copy paste the link below on your browser for a detailed guide on the installation.

    usa.canon.com/CUSA/assets/app/pdf/wireless/setup_420_win.pdf

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HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
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printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
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