Question about Magellan RoadMate 700 GPS Receiver

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Frozen screen when turned on

I bought a second hand magellan 700. It worked twice and it worked fine. This afternoon, when I turned on the unit, it would "freeze" on the section on the (user 1) (user 2) (user 3) option. I touch all the screens, I touched all the buttons.. but it is FROZEN. I turn the unit ON and OFF repeatedly (ie unplug and replug because the on/off button will not work). HELP! TEL ME THAT I DID NOT GET A LEMON MAGELLAN 700. Thanks

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  • kevin angelo Sep 03, 2006

    Hello Daniel

    Thank you for your suggestions.

    re: "If you have a program that allows you to update the software, version 4.32 I'm guessing (or 5.14) then at that "secret" menu select NAND Flash Format and re-load the software..."

    The software version of my magellan is 5.14. Yes, I was able
    to go to the secret menu and I did select the NAND FLASH FORMAT.
    How do I re-load the software? I did not get any CD when I bought this unit. I only got a USB connector.

    I am willing to pay if you can make me a copy.

  • kevin angelo Sep 17, 2006

    Hello Daniel

    '....Your NAND flash is cleared and you now have no way of loading the software back into your unit. What is your unit doing now? Does it say no map data/software? Is it still frozen at the user menu? let me know....'

    It is still doing the same thing.. freezing at the user manu (even though the NAND flash is cleared. What do I do now?

    So frustrated.


  • Anonymous Feb 02, 2008

    went 250 miles before it would start, good thing i knew where i was going. i call her "HILLARY" (GO FIGURE WHY IT DOESN,T WORK RIGHT)



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Kevin, Hmm... it worked fine the first two times you ran it, then all of a sudden it freezes at the user screen?? I'm not sure if your able to do this, but at the user menu, try pressing the (-)zoom out key and the repeat button a the same time. -If it does bring up the "secret" menu, try clearing user data. -If you have a program that allows you to update the software, version 4.32 I'm guessing (or 5.14) then at that "secret" menu select NAND Flash Format and re-load the software. If you can't access the "secret" menu and it locks up hard at the user menu w/out any responsiveness, I would suspect the hard drive is either bad or has corrupt data. I'm not sure if you can order just the hard drive from magellan/thales/tomtom/shaw but if you can then just replace the hard drive, nand flash format (above) and re-install your software via usb. Additionally, not that it helps your problem, but atleast you would know the pwr and keypad work if this works, press Enter, Cancel and power button at the same time, as this SHOULD power off your unit. Let me know if any new symptoms/problems come up or if you need further instructions. -Daniel

Posted on Aug 31, 2006

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  • Daniel daniel
    Daniel daniel Sep 15, 2006


    I personally do not have a program that allows you to upload software. "If you have a program that allows you to update the software, version 4.32 I'm guessing (or 5.14) THEN"...etc..etc..

    Your NAND flash is cleared and you now have no way of loading the software back into your unit. What is your unit doing now? Does it say no map data/software? Is it still frozen at the user menu? let me know.

  • Daniel daniel
    Daniel daniel Feb 10, 2007

    Kevin.. did you ever find a cure for this unit?

  • bkoch940 Jan 18, 2012

    Wow!! My screen just totally froze up. I turned off and on 3 times.. nothing. Googled magellan roadmate and it took me to their website, which was a totally waste of time and to another website that charges $30 for live chat with a technican. I googled magellan touch screen frozen... And here we are. I don't have the same model as above mentioned, but I did push menu and - at same time... TOTALLY FIXED IT!!! thank you so much!!



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2. Connect RM 700 to PC, and create folder name SOUND_EU on RM 700.

3. Copy the ENG_F.SND to SOUND_EU folder.

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