Question about Dyson Ball DC24 Bagless Upright Vacuum

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Dyson dc 25 brush stopped working - Dyson Ball DC24 Bagless Upright Vacuum

Posted by Anonymous on

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC25. This machine has a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset it. For guidance in doing this, please follow the steps shown in this video:

http://www.youtube.com/watch?v=q--faamcC7g&list=UUAIbtXwpBjk_-k_1brPTCfA&index=40&feature=plcp

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 24, 2012

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Posted on Jan 02, 2017

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SUPERMAN_B_1
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SOURCE: the brush on my Dyson DC-14 wont spin

hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

Posted on Mar 31, 2009

  • 27 Answers

SOURCE: how do i fit new brushes in dyson dc 07 have the

you have got to open the motor housing that isthe black casing that surounds the motor first then the motor comes out then you can see the brushes thay come out by lifting the copper strip up gently with a screwdriver then you pull it out then put in new ones

Posted on Oct 03, 2009

Testimonial: "Great thanks that's awesome"

  • 1 Answer

SOURCE: Dyson DC 25 Ball - no power to motor

Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Posted on Apr 18, 2010

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

  • 1 Answer

SOURCE: Brush stopped spinning

trip switch wont reset on brush head

Posted on Sep 12, 2010

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

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    Hi its Darran at Dyson.

    Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

    When you release the machine into the vacuuming position, the brush bar should start to turn again.

    If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service


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