Question about Dyson Ball DC24 Bagless Upright Vacuum
Posted by Anonymous on
I'm sorry to hear you're having difficulties with your DC25. This machine has a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset it. For guidance in doing this, please follow the steps shown in this video:
This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Feb 24, 2012
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.
Posted on Mar 31, 2009
you have got to open the motor housing that isthe black casing that surounds the motor first then the motor comes out then you can see the brushes thay come out by lifting the copper strip up gently with a screwdriver then you pull it out then put in new ones
Posted on Oct 03, 2009
Testimonial: "Great thanks that's awesome"
Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.
Posted on Apr 18, 2010
Hi its Darran at Dyson.
Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.
When you release the machine into the vacuuming position, the brush bar should start to turn again.
If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 22, 2010
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