a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You could try a power reset of the printer.
Press ON button to turn off printer
Unplug the power cord from the back of the printer
Remove all of the ink cartridges
Wait 3 minutes
Plug the power cord back into the printer
Press the ON button to turn on the printer
Install back all of the cartridges
If this does not work, you could try a hardware reset.
1) Press and hold LEFT ARROW and then press SETUP
Release both buttons
2) Press OK
3) Press & release RIGHT ARROW until LCD reads System Configuration Menu 2
4) Press OK
5) LCD reads Hardware Failure Status: Clear, Press OK to clear
6) Press OK, LCD now reads Cleared, Press Cancel to continue.
7) Press & release CANCEL until the Welcome or Ink System
Failure screen appears on LCD
8) DO NOT PRINT AT THIS STAGE
9) Use POWER button to turn OFF printer
10) Unplug power cord from electrical outlet and from back of printer
11) Wait 1 minute. plug power cord back into outlet first then back into the printer
12)Turn on the printer, Press OK
The printer will start to initiate, do not interrupt.
Reset the product: 1.Without turning off the product, disconnect the USB cable from the rear of the product. 2.Remove the cartridges from the product. 3.Wait for the 'Insert Cartridges ' message to display on the control panel. 4.Disconnect the power cord from the back of the product. 5.Wait 60 seconds. 6.Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ). 7.Reinsert the cartridges, and then close any open doors on the product. 8.If you receive a prompt to print a calibration page, do so. 9.Reconnect the USB cable to the rear of the product, and then try printing again.
If this reset won't work ...open the front door ..and move the carriage to look for any paper left from a previous jam or so ...Make sure there is nothing blocking the ink carriage ..and than close the door and make the reset again .. print a calibration if it asking for .. BY the way ...it may be a good idea to reinstall the software again too ..
If this will not work ..try this ..: A. - Press and hold the "*" key.
B. - Press the "#" key and release both keys. Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". Press and release the "CANCEL" button as many times as necessary, so
that, either the "Welcome to Photosmart Express" screen appears, or, the
"Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS
STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power
cable into the wall outlet first and then into the back of the printer Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the
initialization process is complete, the printer will print out a
Diagnostic Page. If it shows improper shut down ..press on to shut down .. Turn the unit on. The printer may display message "USE POWER BUTTON TO
SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. message: "welcome to photo-smart express" Using the Power Button, please turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Now plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message "USE POWER BUTTON TO
SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report. Print the report and if it is all OK ..it will work ..
Turn-Off the Printer using the Power Button.
Unplug power-supply cord from printer.
Unplug Power plug from power outlet.
wait 30 seconds.
Plug cord back into printer.
Plug power cord into Power outlet.
Turn-On power using Power button.
Now when you check printer status, it will be OK.
If the product is on, press the On button to turn it off .
Unplug the power cord and universal serial bus (USB) cable from the back of the product.
Wait 30 seconds.
Plug the power cord into the product.
Press the On button to turn on the product.
If the message does not display again, you do not need to continue troubleshooting. Reconnect the USB cable, and then resume using the product.
If the error message displays again, continue to the next step.
Step two: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.
You could also try resetting the printer: Introduction
A soft reset, also known as an electrical reset, can be used to restore the printer to a ready condition when a cartridge, paper, or other printing issue occurs.
Reset the printerFigure 1: Back of the printer1 - Power cord port2 - USB cable port
If the printer is not off, press the Power button to turn it off.
Unplug the power cord from the wall outlet.
Unplug the power cord from the back of the printer.
Unplug the universal serial bus (USB) cable from the back of the printer, if connected.
Wait 30 seconds, then plug the power cable back into the wall outlet.
Plug the power cable back into the printer.
Press the Power button to turn the printer on.
Ensure that the memory card has been removed from the memory card slot.
Make sure plain paper is loaded in the In Tray.
Press the Menu button.
Press the Up/Down arrow button to display the Tools menu.
Then press the OK button.
Press the Up/Down arrow button to highlight Print a Test Page.
Press the OK button.
If the test page prints, re-connect the USB cable to the printer.
The only thing that could stop you from turning the printer on other than a broke printer is the power/power cord is not connected. The printer should turn on without a USB or parallel printer cable attached.
If no lights are showing when you try to power the printer, check the power connection in the back of the printer to ensure it is plugged in, check the plug into the adapter is connected and that the power cord's plug is connected to the wall outlet - if you have a power strip make sure it is turned on and the circuit breaker is not popped. Make sure that there is power to the outlet by plugging in something else to show it has power. If all of those check out ok and you have a meter, check for voltage at the power connector at the printer (pull the plug out of the printer and check voltage from inside the plug to outside the plug. It should be 18 vac.
If all of this is ok, there is something wrong inside the printer. Probably time for a new one as cost to repair is probably too high.
I'm not sure if this is a solution, but it worked for me. ( who knows how long it will last, but its working for now)
Below are the steps I took:
- uninstalled all the HP drives and software
- unplugged the USB cable from the computer and printer
-unplugged power supply from the outlet and printer
-plugged the USB back in to computer and printer
-unplugged the power supply from the power module. Made sure everything looked ok,
-reattached power supply cord to module ( Made sure everything looked ok,)
-plugged power supply in to outlet ( green light was on)
-proceeded to plug power module connector to printer. ( again, making sure proper connection was made.
* this time the screen came with an error and the "on" power light was blinking.:
This was the error message: Error:
-I proceeded to unplug the power and usb from the printer
-downloaded the lastest drivers and software for the PSC 2350
-After the software was loaded and installed ( I checked the box to install with out USB communication at this point)
- plugged the power and then the USB.
-It came to life at that point. (the computer recognized the "new" product)Going through what I presume were several realignments or internal configurations.
I tested a page, and ran the HP Dinostic's page. Everything checked out, and its running fine for now.
I hope this may have given you some ideas as to fixing your printer.
that the unit is switched on. Disconnect the USB/Ethernet cable from
the All-in-One and also disconnect power cable from All-in-One and also
from wall outlet. Wait 30 seconds. Plug in the power cable to All-in-One and also to wall outlet. [Now turn On the printer and check the functionality
if the above does not rectify it
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on. 2. Press and hold OK and HELP buttons while plugging in the power cord. 3. Now turn On the printer.
is this is still not working then it is due to the print cartridge cradle packing up. and you might have to face buying a new one, but I hope the above will help