Question about Canon PowerShot SD990 IS / Digital IXUS 980 IS Digital Camera

1 Answer

Communication error when trying to upload pictures to computer

I have plugged my camera into my laptop using the white cable and the camera is showing "communication error'" on the screen - the laptop is not reading it. I also tried uploading the photos to my desktop computer and the same thing happened. Any idea how to fix this?

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  • Canon Master
  • 102,366 Answers

Consider NOT connecting your camera to your computer.
The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Picasa.

Posted on Feb 24, 2012

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Posted on Jan 02, 2017

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SOURCE: Repeated "Communication Error / cannot

Pros avoid this very common problem by using a card reader instead of the camera...you should too. typrice_23.jpg

Posted on Nov 15, 2010

Tri3mast
  • 747 Answers

SOURCE: I receive a "communication error"

To address the present problem make sure the camera is off before plugging in the cable either to the computer or the camera. Also make sure the batteries are up to charge, low batteries or batteries that fail during file transfer will corrupt the memory card. With batteries up to charge plug the cable into the camera and the other end into a USB port and turn the camera on. Now, I would like to suggest that you invest in a memory card reader these are fairly inexpensive and can be bought as a single reader for the type of memory card you have or as a multiple card reader for pretty well every memory card that's on the market. To use a Card Reader it plugs into a USB port and the memory card is removed from the camera and inserted into the card slot. The computer recognizes this card reader as an external hard drive and files can be transferred to your computer Hard Drive with ease. One thing you must remember with any external device and that is you need to do a safe disconnect or eject make sure the device is shut off and the file information is downloaded before you remove the memory card or the files/card can become corrupt. Okay once the transfer is completed insert the memory card back into the camera and format the memory card. Don't delete the pictures at this point Format the memory card. Every time you download the pictures to the computer Format the memory card.

Posted on Jan 14, 2011

  • 102366 Answers

SOURCE: I have a Canon A2000

Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.

Posted on May 06, 2011

  • 41 Answers

SOURCE: "connection error" appers on camera

Unplug the usb and turn off the camera attach the usb cable and then turn on the camera. If that doesn't work check canon's website for up to date drivers for your camera.

Posted on Jul 30, 2011

  • 102366 Answers

SOURCE: Can't upload pics from camera

Having gone over a month without a response to my query, I assume my suggestion to use a card reader solved the problem.

Posted on Oct 31, 2011

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