Question about Computers & Internet
I have spent some time exploring other peoples questions on this and I'm having a slightly different problem. Naturally, the webcam has stopped working completely. This is the built in camera from factory. Notebook is well looked after. Control panel/cameras/ reveals no cameras. Went to acer, downloaded all of the webcam drivers and installed each separately and restarted- still same issue. 'camera not found'. In my programs there is a folder for Acer Crystal Eye Webcam but there's nothing there. To me it seems like the camera has completely disappeared. Some of the help files have stated to delete/uninstall webcam and reinstall, but doesnt appear in hardware folder, or allow me to add it as new hardware as if it cant be detected. Now I'm not a complete dummy on this stuff but I'm now stuck. My daughter lives overseas and I'd like to skype but cant. The camera worked fine but I rarely use it and discovered this yesterday. Brett PS: Adding: There are programs related to webcam device inside add/remove program list that appear to be correct and installed by manufacturer. Thanks for any help, kind of frustrating
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Posted on Jan 02, 2017
If no devices for the webcam are showing in device manager, and you can't trigger it to be detected, the camera hardware may be dead. One good way to test this would be to back up all your important files to an external hard drive (or your d: partition-acerdata) and perform an acer factory restore by pressing alt+F10 at startup time. Alternately, you could use your discs that came with the laptop, or make a set using the e-recovery management console. The d: partition is not affected by a factory restore. This will tell you if the camera is dead. If it still won't respond after a factory restore, contact acer for warranty service. Acer will likely insist you do the system restore first though.
Hope this helps!
Posted on Aug 09, 2009
i have the same problem and acer arent very good wither they just told me to ring a number is your laptop on windows 7 as well becuase its frustrating me very badly. >:/ have you found a solution if so let me know
Posted on Jul 14, 2010
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