Question about SanDisk Sansa m240 MP3 Player

2 Answers

Connection to PC

My PC isn't seeing my player, it says something about MTP device. I updated my windows media player before that it didn't see it at all. In the window of the player it has MIP, maybe this is the problem. Basically I am unable to copy any songs off of my hard drive onto my player.

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  • Anonymous Oct 28, 2008

    I plug my m240 into usb port the unit lights up and says sansa ,thats it. My computor does not see unit.

  • Anonymous Oct 28, 2008

    same problem



  • ReNeenotes Oct 30, 2008

    same problem under device driver it says device cannot start. code 10


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2 Answers

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Please refer to the Sansa Support website
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_alp.php?p_brand=sansa
You should have it set to MTP when using it with any of the supported subscription music services.
Otherwise, you should have it set to MSC, which is the normal USB mode for storage devices.

Enabling MSC mode on your Sansa player
1. Remove the battery from the player.
2. Slide the hold switch to the locked position by sliding the switch on the bottom edge of the player away from the microphone until you see the orange indicator.
3. Connect the player to the PC.
It's solve my problem. Good Luck

Posted on Nov 16, 2008

Smit

Posted on Oct 28, 2008

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When you say device is listed in windows explorer, butif the XP says device is not connected. Then i'd say the device is detecting as storage media (i.e MSC).
It needs to be connected as MTP. In this case i'd request you to update the MTP driver.
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See page 36 of the manual for more information and how to set the USB mode:
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USB mode MTP
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3a067fc.jpg

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It may depend on your operating system, but there are known issues in vista. There is also a hotfix from microsoft. This is from the Sansa Website FAQs at http://www.sansa.com/support/sansa_clip/faqs

My Sansa player is not recognized by my computer when I connect it.

The most common reason for this problem is not having the latest Windows Media Player installed, or having a Windows OS version that is not supported by the Sansa player.

The Sansa players support Windows XP SP2 and Windows Vista and above. If your operating system version is supported by the Sansa player:

SOLUTION 1 – Download and install the latest Windows Media Player

SOLUTION 2 – If that didn’t help, and you are running Windows Vista, apply the following hotfix - KB940199

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I hope this helps and please don't forget to rate my answer.

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SOLUTION 2 – If that didn’t help, and you are running Windows Vista, apply the following hotfix - KB940199
SOLUTION 3 – If that didn’t help, download and Install the MTP Porting Kit (click here)
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View/c200: Turn on & press and hold the rewind button while plugging into the PC

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