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Re: New GPX Home Music System - no sound
Unfortunately, GPX has, in my experience, a poor reputation for quality.
I wouldn't delay either exchanging it or filing a warranty claim once you are sure you have done your homework and have things set up correctly.
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check mute button, source knob/button, speaker selection knob/button while its playing a cd or FM radio. Also if you have connected headphones the speakers would mute. Check the speaker connections. If the speakers are powered you need to connect them to a power source. If all these fail to produce sound consult a technician.
The laser pickup head has failed, or the pladder motor that spins the disc is open, or there is no voltage to the motor. Chances are the whole assembly will need to be replaced, but as a rule it is cheaper to replace the stereo.
If you have no lights or power to the unit, check on the back of the unit to see if there is a twist and pull type knob for a fuse. If so, unplug the unit/player and take the fuse out. If it is damaged/broken/wire element burned/cracked, it will need to be replaced. Take the old fuse with you to make certain of a correct match(volt/amp/slow or fast acting)Most Radio Shack/Walmarts/Ace Hardware stores stock these type of fuses. They are very inexpensive, usually less than a $1 or $2. They are on most home entertainment equipment/t.v.s etc. to prevent some degree of lightning or power spike damage the unit.
I sent a note to the manufacturer. Communication attached below.
We thank you for your interest in GPX and our products. We apologize, but the volume level on the unit is a factory setting that we are not able to override or alter.
Once again, we apologize for any inconvenience this may have caused.
GPX Consumer Service
Are you using the same cord for the mp3 player as you are for the cd and radio? There could be a patch cord problem or it could be the output jack of the mp3 player. If using headphones with the mp3 player works both right and left then it must be the patch cord. Try using a different patch cord.