I had the same problem. I called the number, was assigned a case number and I have not heard anything for 2 weeks now. When call I get voice mail every time. Any hints?
I would just keep calling and leave your name and phone number on the machine. They will call you. They will also try to Pro-Rate your tv or Not pay you the Taxes you paid on it, so let them know right off that you won't take anything except a Total refund + Taxes.
my Mom has a GE model D52GW12 TV picture has been fine. turned it back on today and figures are off...
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my Mom has a GE model D52GW12 TV picture has been fine. turned it back on today and figures are off the sceen can't seem to change and she can't find manuel