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Samsung washing machine wf8550ngw troubleshooting code hei

The machine gives code hei or he1 and stops, why?

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Posted on Aug 26, 2008

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  • 105 Answers

SOURCE: LG Washing Machine stops spinning in mid cycle

IE:

• Water supply is not adequate in
area.
• Water supply taps are not
completely open.
• Water inlet hose is bent.
• The filter of the inlet hose clogged.

Solution:
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.

UE:
• Load is too small.
• Load is out of balance.
• The appliance has an imbalance
detection and correction system. If
individual heavy articles are loaded
(bath mat, bath robe, etc.) and the
imbalance is too great, after several
attempts to restart the spin cycle the
machine will stop and the error code
will be displayed.

Solution:
Add 1 or 2 similar items to help
balance the load.
Rearrange load to allow proper
spinning.
UE:

Posted on Aug 02, 2009

GodBlessU
  • 3513 Answers

SOURCE: Samsung J845 front loader washing machine. Error

Hi
An OE error presents if the washing machine has not successfully drained the water in ten minutes.
there are a few simple steps to take before calling for service.
Step 1: Check the drain pump filter.
Items caught in the drain filter will prevent proper drainage. Over time build up can occur from detergents and additives used in the machine. Manually drain unit through the drain hose, then lay a towel down to catch the water, and remove the filter. Clean the filter thoroughly and restart the machine.

Step 2: Check the washers drain hose.
If the drain hose is not installed properly, the washer will not drain properly. The drain hose should not be installed more than 1 meter higher than the bottom of the washing machine.

Step 3: Confirm that the washer is leveled properly.
If the unit is not leveled properly, it will not drain properly. The front of the unit cannot be higher than the back or vice versa. If not properly leveled, the water can flow back into the machine. If this is the cause of the problem, please level the machine using the supplied leveling wrench. When you place a level on the washing machine, the bubble should be in the center. Confrim that the washer is leveled from side to side and front to back.
you can perform a diagonal test when leveling the washing machine to ensure that the unit does not tilt from corner to corner.

Thanks for contacting fixya.com

Posted on Sep 30, 2009

  • 343 Answers

SOURCE: i have an LG front loader washing machine...it kee...

OE is drain error..Most likely problem is partially blocked pump filter...This is accessed via the small door at floor level...Unscrew the pump cover and clear the filter..Any water in the machine will flow from the pump cover...Empty the machine first...Leaning it back can help....Good luck....Nomess

Posted on May 20, 2010

blueextc3221
  • 15935 Answers

SOURCE: i have this washing machine,

Look inside the chassis for the service manual taped to the wall.

Service troubleshooting will be there.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 10, 2010

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I need user's manual of samsung wf8550ngw


http://www.samsung.com/au/support/download/supportDownloadMain.do

Apr 11, 2014 | Samsung Washing Machines

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HE1 ERROR


Problem with the Whirlpool Washing Machines The machine keeps coming up with the message HE1

Aug 11, 2013 | Whirlpool Duet GHW9150P Front Load Washer

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WF8602NGW WASHING MACHINE WONT SPIN AND HEI SHOWING?


Here is the main ONLINE SUPPORT page for your model:



http://www.samsung.com/uk/support/detail/supportPrdDetail.do?menu=SIA00201&prd_ia_cd=&prd_mdl_cd=WF8602NGW/XEU&prd_mdl_name=WF8602NGW


And here is a direct link to the ONLINE USER'S MANUAL for that model:



http://downloadcenter.samsung.com/content/UM/200901/20090122161637390/WF8604NG-02607A_ENXEU.pdf


To view the Support Page or the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and blue highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents, although many computers already have this type of utility pre-installed.

You can download this free at WWW.ADOBE.COM if necessary.

Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.


  • HE1 Error code is the result of a possible problem with the WATER HEATING SYSTEM.

    It gets displayed when the water appears to heat up too quickly or too slowly.

    It may just be a temporary sensor glitch, in which case it can be cleared by turning the power OFF, or even unplugging the power cord temporarily.

    If the error condition persists, then your machine may have a faulty heating element which will need servicing.


  • I truly hope that was helpful to you.


    Good luck and take care.


    Joe.

    Oct 10, 2011 | Washing Machines

    1 Answer

    My washing machine is showing HEI


    Here is the main ONLINE SUPPORT page for your model:



    http://www.samsung.com/uk/support/detail/supportPrdDetail.do?menu=SIA00201&prd_ia_cd=&prd_mdl_cd=WF8602NGW/XEU&prd_mdl_name=WF8602NGW


    And here is a direct link to the ONLINE USER'S MANUAL for that model:



    http://downloadcenter.samsung.com/content/UM/200901/20090122161637390/WF8604NG-02607A_ENXEU.pdf


    To view the Support Page or the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and blue highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

    You may need ADOBE READER installed on your computer to read PDF documents, although many computers already have this type of utility pre-installed.

    You can download this free at WWW.ADOBE.COM if necessary.

    Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.


  • HE1 Error code is the result of a possible problem with the WATER HEATING SYSTEM.

    It gets displayed when the water appears to heat up too quickly or too slowly.

    It may just be a temporary sensor glitch, in which case it can be cleared by turning the power OFF, or even unplugging the power cord temporarily.

    If the error condition persists, then your machine may have a faulty heating element which will need servicing.


  • I truly hope that was helpful to you.


    Good luck and take care.


    Joe.

    Oct 10, 2011 | Samsung WF337AA Front Load Washer

    1 Answer

    What does he2 mean on my display screen whilst a load of washing is on? the load is on now, need assistance asap.


    Hi from retired Englishman in SW France,

    According to my list of Samsung fault codes 'he2' means that there is a problem with the heater not working ('he1' for instance is overheating).
    Sorry but a service call is required ;-0(

    If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
    Thanks and good luck!
    John C

    Aug 24, 2011 | Samsung Washing Machines

    1 Answer

    Dear , have anice day. we have a three SAMSUNG washing machine ( Model no. WD-J1255S ). when we run Standard program , then Error apear HEI after 12 mintue. plz tell me how i can solve this...


    Hi from retired Englishman in SW France,

    The Samsung list states 'Water Heater Error- HE1 (Over heat) and should be released by powering off and on'.
    Try that if you haven't already. If the fault persists it means a service call, sorry ;-0(

    If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
    Thanks and good luck!
    John C

    Jul 22, 2011 | Washing Machines

    1 Answer

    Hello. I have samsung wf8604nwg washingmachin.and now theres a message that says HEI at the screen. what can i do to fix this?


    WATER HEATER ERROR - Display shows HE, HE1.

    HE, HE1 is displayed if the water temperature rises by 7 C or more in 1 Min or by 2 C or less 20 Min after heating process has started. The error can be cleared by turning POWER switch OFF.

    Jan 01, 2011 | Washing Machines

    1 Answer

    Problem with the Samsung Washing Machines The machine keeps coming up with the message HEI 10x


    Here is a list of errors for your machine.

    I hope they help you.


    SAMSUNG WASHING MACHINES, ERROR FUNCTIONS

    When an error occurs, the alarm noise will sound and the error code displayed in the program window. Listed below is a series of error codes you may or may not see for your model of Samsng Washing Machine. The errors are shown as blinking in O.5 second intervals until the error status has cleared. In this case, all the driving devices are turned off until the error is cleared.

    1. WATER SUPPLY ERROR - Display shows 4E.

    Water Supply Error occurs when water level frequency does not show changes more than 100Hz or water is not supplied up to the preset water level after 10 Minutes or more at the time of initial water supply. The error status can be cleared by turning the POWER switch OFF and back ON.

    2. WATER DRAIN ERROR - Display shows 5E.

    5E is displayed if the water level frequency detected is 25 KHz or less in the initial phase of the UNB -detecting cycle. The Water Drain error can be cleared by turning POWER SW OFF and back ON.

    3. OVER-FLOW ERROR - Display shows oE.

    Over-Flow error occurs when the water level is too high. It can be cleared by turning POWER switch OFF. Water is drained prior to POWER switch OFF. The tub is drained for 2 minutes if a frequency of more than 25 KHz is detected.

    4. UNBALANCE ERROR - Display shows UE.

    Laundry load is unbalanced, manually loosen any tangled laundry.

    If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might be unsatisfactory and an UE error message will be shown in the display. Unbalance error is cleared by POWER switch OFF and back ON.

    5. WATER HEATER ERROR - Display shows HE, HE1.

    HE, HE1 is displayed if the water temperature rises by 7 C or more in 1 Min or by 2 C or less 20 Min after heating process has started. The error can be cleared by turning POWER switch OFF.

    6. WATER PRESSURE SWITCH ERROR - Display shows 1 E.

    * Generated Frequency Signal of WATER LEVEL (WIL) SIW (KHz)

    Normal Level = Abnormal W/L Frequency
    Low Level = 30.00 Khz
    High Level = 15.00 Khz

    If the same signal is detected for more than 5 seconds, it is a PRESSURE SWITCH Error. When this error occurs the drain pump will operate for 3 min. and the display will show 1 E indicating a pressure switch error.

    7. ABNORMAL WATER TEMPERATURE ERROR- Display shows cE.

    e.g. If the water temperature is 50 C or more, during a Delicate or Wool cycle.

    At the time of initial water supply, if the water temperature is not appropriate, the display will show cE. This error can be cleared by POWER SWITCH OFF.

    8. WATER LEAKAGE ERROR - Display shows 11 E.

    Water Leakage error occurs when the water drains naturally, (by leakage) after the washing program starts.

    9. THERMISTOR ERROR - Display shows tE

    Nov 21, 2010 | Washing Machines

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