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Nortel 824 doesn't hold memory after a power outage

Norstar 824 memory defaults if there is a power outage. Do I need a replacement software cartridge or a KSu?

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  • Carl Navarro
    Carl Navarro May 11, 2010

    IIRC the battery or cap is in the s/w cartridge. Best to call your Nortel dealer.

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I though that the battery or capacitor to hold the memory was in the s/w cartridge but I wasn't sure. I reprog a couple of things then cut the power and the system reset to default values again so it looks like I need a new DR5 cartridge. Thanks for all the help. F.K.

Posted on Oct 27, 2008

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You can restore a recent configuration backup from diskette but if you don't have a backup you will need to rebuild the configuration from scratch. You may also have a failed hard drive or a failed supercapacitor that did not retain memory when the power was cycled. These components will need to be replaced before you continue with reprogramming.

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On Vmail it's Ftr 983 -> pswd -> 1 -> reinstall -> yes
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Power source


A Nortel Key Service Unit, an ICS (MICS,CICS), BCM (50,100 etc), Norstar (308,616,824), an Avaya IP Office running Nortel cards, or there is another company that makes a Nortel emulation key system but I can't recall what it is right now.

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1 Answer

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What usually happens after a power outage is the system defaults because the backup battery in the memory card is dead. That means 2 lines only on every phone, pulse dialing, and all phones ring. If your system looks like that, it's time to call the Nortel repair tech. He can replace the battery or software module with a new one and reprogram the system.

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1 Answer

We have lost power a couple times this week and our system had reset, losing our third line and voicemail greeting will not prompt when suppose to. We still have out greeting, it is just not picking up.


What type of System is it? Norstar systems default to 2 lines if they loose memory (which isn't supposed to happen). That being said, I recently had had to replace an old Norstar 616 that would not hold memory after a power outage. I took the KSU apart and could not find any internal battery to replace. I'm guessing some kind of capacitor ?? In any case the system had to be replaced. Bill C. www.dyna-tech.us We also do remote programming on Norstar CICS ans MICS.

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You have lost system programming. Unless you are well versed in getting into your system with the installer password, you need to call a Nortel service tech. The older systems have a battery backing up the memory and when it dies, your system crashes. It's really obvious, because it goes back to the default of only 2 lines working and all the buttons become defaulted.

Entire systm programming is beyond the scope of this forum. I do have a CICS programming sequence on my website http://www.public.carl.airpost.net/Nortel/CICS_Programming.pdf
It would be unlikely that your system is a CICS, but this is an idea of where the programs are and what level you need to access them.

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1 Answer

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Yes, this is correct. install the co card with cid and you should be fine.

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Nortel norstar


ON NORTEL DO A FEATURE 983 PASSWORD IS GOING TO BE 120000 AND THAT WILL PROMPT YOU THRU RESETING THE PASSWORD IF THAT DOES NOT WORK DO A FEATURE 985 PRESS 9THEN TYPE IN (RESET SM ) THEN TYPE IN (PSWD) AND IT WILL GO BACK TO DEFAULT . PS THE SM STANDS FOR SYSTEM MANAGER

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