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Nortel 824 doesn't hold memory after a power outage

Norstar 824 memory defaults if there is a power outage. Do I need a replacement software cartridge or a KSu?

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  • Carl Navarro
    Carl Navarro May 11, 2010

    IIRC the battery or cap is in the s/w cartridge. Best to call your Nortel dealer.

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I though that the battery or capacitor to hold the memory was in the s/w cartridge but I wasn't sure. I reprog a couple of things then cut the power and the system reset to default values again so it looks like I need a new DR5 cartridge. Thanks for all the help. F.K.

Posted on Oct 27, 2008

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When I press memory buttons on one particular telephone in our office they all dial reception. How do I fix this?


PDF]Telephone Features Programming Guide - Avaya Support

https://downloads.avaya.com/css/P8/documents/100142941 AvayaNORTEL NETWORKS is a trademark of Nortel Networks. ... All other trademarks and registered trademarks are the property of their ... One-line and two-line displays . ...Memory buttons . ... Call anomalies for telephones without line buttons . .... Select how you dial your calls . ... Receive a busy signal on an internal call .

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1 Answer

Power source


A Nortel Key Service Unit, an ICS (MICS,CICS), BCM (50,100 etc), Norstar (308,616,824), an Avaya IP Office running Nortel cards, or there is another company that makes a Nortel emulation key system but I can't recall what it is right now.

Carl

Nov 23, 2012 | NorStar Meridian M7310 Phone

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Power outage now you have to select a line manually instead of just picking up phone and it's taking awhile before it starts ringing


What usually happens after a power outage is the system defaults because the backup battery in the memory card is dead. That means 2 lines only on every phone, pulse dialing, and all phones ring. If your system looks like that, it's time to call the Nortel repair tech. He can replace the battery or software module with a new one and reprogram the system.

Carl

Aug 17, 2010 | NorStar M7324 Corded Phone

1 Answer

We have lost power a couple times this week and our system had reset, losing our third line and voicemail greeting will not prompt when suppose to. We still have out greeting, it is just not picking up.


What type of System is it? Norstar systems default to 2 lines if they loose memory (which isn't supposed to happen). That being said, I recently had had to replace an old Norstar 616 that would not hold memory after a power outage. I took the KSU apart and could not find any internal battery to replace. I'm guessing some kind of capacitor ?? In any case the system had to be replaced. Bill C. www.dyna-tech.us We also do remote programming on Norstar CICS ans MICS.

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1 Answer

How do I program the speaker to work?


You have lost system programming. Unless you are well versed in getting into your system with the installer password, you need to call a Nortel service tech. The older systems have a battery backing up the memory and when it dies, your system crashes. It's really obvious, because it goes back to the default of only 2 lines working and all the buttons become defaulted.

Entire systm programming is beyond the scope of this forum. I do have a CICS programming sequence on my website http://www.public.carl.airpost.net/Nortel/CICS_Programming.pdf
It would be unlikely that your system is a CICS, but this is an idea of where the programs are and what level you need to access them.

Carl

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1 Answer

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T7316e Nortel Meridian Norstar Telephone MANUAL


Not too sure what type of manual you are looking for, but here is a useful link to have for a Norstar system information.

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

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1 Answer

''nortel meridian switch goes dead then resets'' power supply?


Sorry to tell you but your system is going dead the power supply is going bad . The system needs to be replaced. if you are local in so cal I can install a replacement system for you 626-712-5753 efren

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ON NORTEL DO A FEATURE 983 PASSWORD IS GOING TO BE 120000 AND THAT WILL PROMPT YOU THRU RESETING THE PASSWORD IF THAT DOES NOT WORK DO A FEATURE 985 PRESS 9THEN TYPE IN (RESET SM ) THEN TYPE IN (PSWD) AND IT WILL GO BACK TO DEFAULT . PS THE SM STANDS FOR SYSTEM MANAGER

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