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Posted on Jan 02, 2017
SOURCE: err1err3
There are several issues that can cause this err1err3 issue. It could be a bad hard disc (or a bad wire between the drive and the motherboard), an incorrect BIOS setting for the SATA hard drive or a problem with the master boot record (MBR). Make sure that there is no disc in the CD drive and disconnect any external storage devices (flash drive). Your computer may be trying to boot from a non-bootable disc.
To check the BIOS setting, turn off the computer and turn it back on. Press F10 continuously to access the BIOS on an HP computer. Some HP computers use F2 or F6. There should be a splash screen that tells you which to use. (If you see the error again, try this step again. It's easy to not have the key press noticed between the POST and the attempt to boot the computer.) Once in the BIOS, go to the Advanced Settings tab (one to the right) and go down to the SATA1 controller option. (Try AHCI.) Then press F10 to save and exit. (Note this isn't part of the BIOS on all HP machines - it does work for some.) See if there is a Diagnostics tab in the BIOS and try running the hard drive test.
Get an hard drive testing utility (ISO) and burn it to CD on another computer. You can set the first boot location when you go into the BIOS as above. With the bootable CD in the drive, restart the computer. (Some machines let you set the one-time boot location by pressing F12 on start up; as with entering the BIOS, it's easy to miss the timing. Just repeat the attempt.)
If the disc tests as good, you can try to repair the MBR. Use a repair tool or an OS install disc for your version of Vista (Home Premium). Boot from the CD as above. With the install disc, follow the on- screen directions and select the Repair option. You will need to enter the Command line mode. You'll need to enter Bootrec with the correct option. For more information, see the following document: http://support.microsoft.com/kb/927392 .
If you possibly can, remove the drive from your current computer before trying the repair. Use a USB/IDE/SATA adapter and another computer, see if the data on the disc can be copied to make a back up. This will work if the disc is still good. (It will also indicate if the cable was the problem if the disc failed the diagnostic tests.)
I hope this helps.
Cindy Wells
Posted on Apr 17, 2012
SOURCE: hp 550 laptop windows vista won't read blank cds
Is your cd drive listed as a device in My Computer? Click Start/My Computer and see if the CD Drive is listed along with the hard drives. If not that's your problem. To solve it you can remove the power cord, remove the battery, turn the laptop over and remove the one screw on the bottom that holds the cd drive then pull the drive out and put it back in (this is called reseating). Boot the laptop and see if the drive is now listed in My Computer.
If the drive is not listed then you will need to remove Upper and Lower Filters.
Windows 7
To resolve this problem on a computer that is runningWindows 7, use the Hardware and Devices troubleshooter. For more informationabout how to open this troubleshooter in Windows 7, visit the followingMicrosoft Web site:http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooterBack to the topWindows Vista
, and then click All Programs.
If you are prompted for an administrator password or for aconfirmation, type the password, or click Allow.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Now go to the "Did this fix theproblem?" section.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.Back to the topWindows XP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
If after all this the drive still does not recognize or will not burn a cd you should try using Windows Media Player to burn something. Also If you had something like Nero as a burner software to burn, try using it.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
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at what point does it stop working? have you tried to press f8 @ boot and then go to repair your computer, and do start up repair? what error message are you getting?
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