Question about HP PSC 500 All-In-One Printer

1 Answer

I cannot access the exsisting print cartridges to replace them on my hp psc 500 printer

The exsisting carthridges are stuck to the right and are not in the center to replace them

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  • HP Master
  • 1,575 Answers

Hi
Please note that the print cartridges can only be accessed when the printer is on.

  • Turn the printer on.
  • To access the cartridges,open the cartridge access door on the front of the printer and right above the paper output tray.
  • The cartridge carriage moves to the center so you can access it.
  • On the top of each cartridge is a latch,lift it.
  • You need to grasp the handle at the top of the cartridge pull forward and lift it up to remove.

Hope it helps.

Posted on Feb 23, 2012

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Posted on Jan 02, 2017

Soulvisitor
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SOURCE: new cartridge problem

Machine needs both cartridges working to work

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Ajkill
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SOURCE: hp psc 500 message "cartridge carriage blocked. Close latches over print catridges, then turn power off and on"

Normally the cause of these errors is apiece of paper or other material in the paper path. Sometimes the paperfeed assembly has become unsynchronized. Use the following steps tocorrect these issues:

  1. With the all-in-one turned on and ready, open the ink-cartridge accessdoor. The ink cartridges come to an access point if the carriage canmove.
  2. Unplug the black power cord from the back of the product. The powerplug must be pulled out to resynchronize the paper feed and carriagemotors. Simply turning the product off does not work.
  3. Remove both ink cartridges and lower the ink cartridge latches, asshown in the figure below, so that they do not catch on the productframe when the product reinitializes. Do not close the ink-cartridge access door at this time. Figure 1: Lowering the ink cartridge latching levers c00169359.jpg
  4. Remove the remaining print media from the paper supply tray. Discard any pieces of media that are damaged.
  5. Unlock and remove the rear access door. Figure 2: Removing the rear access door c00169360.jpg
  6. Being very careful, slowly and gently pull any jammed media out of the product through the rear access door.
    NOTE: Do not pull the media out from the front of the all-in-one product, ifat all possible. Pulling the paper out from the front causes the blackpaper pushers that are located between front rollers to rotate upwardsand block the print carriage. This results in a carriage jam when theall-in-one product is restarted. If this occurs, unplug the all-in-onepower cord from the back of the product, wait about five seconds, andthen reinsert. This forces the product to reinitialize the paper-pickmechanism.
  7. Make sure that no jammed media remains in the product. Be sure to checkinside of the product on the sides to verify that media did crumpleinto these areas.
  8. Reinsert and lock the rear access door. Make sure that the door locksfully. The paper can skew if the rear access door is not fully locked.
  9. Close the ink-cartridge access door.
  10. Plug the power cord into the back of the product. If the product doesnot automatically turn on, press ON. Let the product initialize until afront panel message appears, requesting ink cartridges. If the carriagecannot move, remove the power cable again and determine what thecarriage is caught on. Manually move the carriage to free it fromwhatever has blocked, it and then repeat this step.
  11. Open the product and reinsert the ink cartridges.
  12. Reload the input tray with print media and try printing again. Themedia must be loaded properly for it to feed correctly. It must befully inserted into the product but not to the point that it bows fromthe pressure.
  13. The HP all-in-one product will request that an alignment be performedafter closing the ink-cartridge access door. Perform the alignment. TheHP all-in-one product should be fully functional when the alignment iscomplete. It might be necessary to repeat the process more than once ifthe product was completely out of synchronization.
Clean the paper rollers If the issue persists after checking the paper path and resetting the all-in-one product, follow these steps:
  1. With the product on, open the ink-cartridge access door. The ink cartridges come to an access point if the carriage can move.
  2. Unplug the black power cord from the back of the product. With thepower cord unplugged, the print carriage (the part that the inkcartridges are in) can be moved.
  3. Locate the four small, metal paper rollers (not the rubber rollers) andthe carriage rod as shown in the figure below. The carriage rod is thelarge metal rod that the print carriage rides on. If these rods are notbright and shiny or if they have buildup on them, they should becleaned. Figure 3: Locating the carriage rod and four metal rollers c00169361.jpg
  4. Use a soft, lint-free cloth lightly moistened with water (distilledwater preferred) to clean the rollers and the carriage rod. With thepower cord unplugged, print carriage should move back and forth freelyso that all parts can be cleaned.
  5. Open the rear access door. Use a soft, lint-free cloth lightlymoistened with water (distilled water preferred) to clean the threerollers that are shown in the figure below. Close the rear access doorwhen the cleaning is finished. Figure 4: The three paper feed rollers c00169362.jpg
  6. Close the all-in-one product and reconnect the power cord. Try printing again to see if the issue is corrected.0baee9e.jpgc4134e9.jpgd4b3194.jpgbe80789.jpg

Posted on Oct 22, 2008

TORJACK82
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SOURCE: hp psc 500 prints only after restarting computer

make sure your pc is not affected of any viruses because virus sometimes creating problem in printing.

Posted on Apr 18, 2009

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SOURCE: won't print after changing print cartridge, check printer cartridge light comes on!

please install the printer hp 1200 series

Posted on May 02, 2009

bob_computer
  • 3153 Answers

SOURCE: Just replaced the black ink cartridge on the HP

Take a look at my tip on cartridges it may save you a lot of time and money

http://www.fixya.com/support/r3845491-ink_cartridge


OR

Read on and see if any applies to you.
Check that you removed the protective tape. some cartridges have two of these pieces of tape one over the head and possibly on on the contacts to the printer.

If you recently re-filled or had the cartridge refilled or even bought one of the many cheaper replacement cartridges you should read on

Most modern cartridges have an ink level chip built on to them.
Should the level drop below 25% then most of these chips lock up and will not reset.

Re-filling them will have no effect

If you are lucky you should be able to find either a
chip resetter around on the INTERNET or maybe even local

OR

Even better empty cartridges that
never need to be reset.
The second option is my preference

I realise these are not for your specific printer but there are others listed on both those sites as well.

cheaper cartridge problems have been on the rise recently and that is for ALL makes of printer.
If you try to clean the contacts be VERY careful cleaning contacts and ONLY use isopropynol on a lint free bud or cloth.
Also be very gentle.

I have seen the contacts cleaned and cartridges ruined with other methods of cleaning.
Rubbing too hard can also cause a badly set chip to move making it inoprable.

I dont like full prices replacements either which is why I always provide the links
I usually reccomend that people take back any cartridge that does not work right from the get-go.

I dont know of anyone who has had a problem doing that be it a shop refill or otherwise.

No matter if I paid $1 or $100 for a cartrdige I would still expect it to work
Hope this gives you the information you need

Bob

EXMod

It would be very decent of you to consider the quality of our experts answers and judge them accordingly as you pass through FixYa.

Thank you

Posted on Jan 14, 2010

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How to center the two print carthridges for replacement?


Hi
Turn the printer on.
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Forgive me for asking this, but roughly speaking about 80 to 95% of problems involving ink or toner are resolved by the following:
Are you using a factory new ink cartridge supplied by the manufacturer of the printer?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
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Very sensitive printer. Due to dust, the catrdges are getting stuck at right side. Please clean the steel roller where the catridges are rested. Clean it with nice cloth and if possible put 3-in-1 oil in that area only for the smooth flow of catridges in that steel stem or roller.

This might happen iif we are not installing the orignal and genuine catridges and there is a chance of ink gettng leaked onto the printer.

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HP 6110 check cartridge error won't clear with new cartridges. Anyone know how to fix this?


Hi,

You could try this way first as its a lot quicker and easier than the official steps from HP:

Just hold down the ENTER button and then press the MENU button. There will be a series of 3 fast, high beeps. Then everything resists and is a-okay. Both problems go away.

OR The HP way as listed below:

The ink cartridge-related error messages may occur due to one
of the following reasons:

* The ink cartridge does not make a proper electrical contact
* The cartridge is bad or wrong
* The cartridge is remanufactured or refilled

To resolve the error, follow these steps:

Step one: Check the print cartridges and clean the cartridge contacts

Even if the cartridge is new, follow these steps to clean the print
cartridge contacts. Print cartridges have a substance on the contacts
to keep them from corroding during storage that may cause poor
electrical contact between the print carriage and the print cartridge.

1. Verify that the product is turned on.

NOTE: If the HP product is not turned on, you will not be able to
remove the print cartridges.

2. Open the top cover or the cartridge access door in one of the
following ways:

* Pull the control panel forward and then lift the top section
toward the back.
* Open the access door on the left or right of the unit. This door
may be located under the scanner glass lid on some flatbed
products.
* On many flatbed products, you raise the front center section of
the unit to access the print cartridges.
* Raise the cartridge access door on the front of the product.

3. After the print carriage stops moving, unplug the power cord. You
must unplug the power cord to prevent the print carriage from
moving.

4. Remove both print cartridges.

5. Verify that the part number on the cartridge is the correct part
number for the all-in-one and that the carriage is not blocked
preventing the cartridges from moving. Visit the following HP Web
site for a cartridge compatibility chart.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpa00586

6. The electrical contacts of the print cartridge are coated with a
thin layer of grease to protect them from oxidation. This grease
may inhibit the electrical connection and should be removed. Using
a cotton swab or cloth lightly moistened with distilled, filtered,
or bottled water, clean the electrical contacts of the cartridge.
This usually occurs with a new ink cartridge, but may also occur
with an older cartridge.

NOTE: When an all-in-one is used frequently for black and white
printing but infrequently for color printing (for example,
an all-in-one that is used primarily as a fax machine), the
color cartridge will still eventually fail and need to be
replaced. The pins in the print carriage can cause dents
on the contact points of the color cartridge over time
(usually between six and twelve months).

7. Wipe the contacts with a dry, cotton cloth.
8. Reinsert the cartridges and lock them in place.
9. Close the top cover or access door and plug in the power cord.
10. If the error persists, repeat these steps. If further cleaning
fails to resolve the error, proceed to "Step two: Clean the
print carriage contacts" section.

Step two: Clean the print carriage contacts

Have the following materials available to clean the print carriage
contacts:

* Cotton swabs or any soft material that will not come apart or leave
fibers (for example, a scrap piece of clean cotton cloth).
* Distilled, filtered, or bottled water (tap water may contain
contaminants that can damage the print cartridges).

CAUTION: Be careful not to get ink on hands or clothing.

To clean the cartridge contacts inside the product, follow these steps:

1. Turn on the unit.
2. Open the top cover or cartridge access door.
3. After the print carriage stops moving, unplug the power cord.
4. Remove both print cartridges.
5. Using a cotton swab or cloth lightly moistened with distilled,
filtered, or bottled water, clean the electrical contacts of the
print carriage.
6. On models equipped with locking latches, lower the latches.
7. Wait five to ten minutes for the contacts to dry and then plug in
the power cord. The unit will begin to reinitialize. Wait until
the process is complete before proceeding.
8. Reinsert the print cartridges when prompted and then close the top
cover or access door.
9. If the message recurs, replace the print cartridge indicated by the
message.

* If you are using refilled or remanufactured cartridges or non-HP
cartridges, replace them with new HP cartridges. HP cannot
guarantee that refilled or non-HP cartridges will function
correctly in HP products.


10. If the problem still exists, replace both print cartridges. Since
the cartridges are electronically connected through the printed
circuit board, the cartridge not indicated in the message might be
the causing the failure.

If the issue still persists, please click on the link below and install
the firmware update:

ftp://ftp.hp.com/pub/softlib/software3/COL4415/oj-14700-3/HpAiOFWUpdate2_2.exe

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

1. Download the file "HpAiOFWUpdate2_2.exe" to a local hard drive. Make
note where (in which folder) the file gets copied.
2. The hp all-in-one software for the OfficeJet 6100 series must be
installed on your PC before installing this firmware update. The
OfficeJet 6100 series must also be connected to your PC and turned on
before proceeding.
3. Locate the file "HpAiOFWUpdate2_2" on your hard drive and
double-click the file to install the firmware update.


This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.

http://www.hp.com/home/ownerservices

I hope this helps

Mike

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remove both cartiges and turn turn it off make sure you put the flaps down before you turn it off. then turn it back on and insert both back in there gentle and pull down the latches slowly and carfully as to not break it and then alighn cartiges with the front panel messages touch select-resume to align them until it says copy in the front panel messages that should get it working again.

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Replacing the print cartridgesgtabtop.gif
  1. Turn on the HP PSC and lower the print-carriage access door.
    The print carriage will move into the access area. Figure 1: Opening the print-carriage access door
    c00034850.jpg
  2. After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
      NOTE: The black cartridge is on the right side of the print carriage.
    Figure 2: Removing the print cartridge
    c00034851.jpg
      NOTE: It is normal to see ink buildup in the print cartridge slots.

  3. Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
      CAUTION: Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
    Figure 3: Removing the plastic tape
    c00034852.jpg
  4. Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
      CAUTION: Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
    Figure 4: Inserting the print cartridge
    c00034853.jpg
  5. Close the print-carriage access door.


Using a photo print cartridgegtabtop.gif To use the photo print cartridge, remove the black print cartridge and insert the photo print cartridge in its place.
The photo print cartridge can be purchased separately and will optimize the quality of printed photos.
With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality photos. For printing regular text documents, use the black print cartridge.
Use a print cartridge protector to keep either print cartridge secure when it is not being used. Figure 5: Storing the print cartridge
c00034854.jpg 1 - Inserting the print cartridge
2 - Removing the print cartridge

Aligning the print cartridgesgtabtop.gif After installing or replacing a print cartridge, the HP PSC will automatically print a cartridge alignment page.
  1. Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
  2. Press Scan .
    The HP PSC will align the print cartridges. During the alignment the button LED will blink until the alignment is complete.

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Photocopying


According to " HP Officejet R, PSC 500 and Color Copier - General Copying Issues and Solutions", under the problem heading "Black is not Black", notes that:

"The unit will perform mono (or black) copies using the color cartridge to create a composite black in Normal and Best modes. This is necessary to create the correct grayscale shades. NOTE: The HP PSC 500 all-in-one product cannot perform black copies. Scan the image in and print it out in greyscale.

The color cartridge may be out of one color of ink. Run a self-test page to verify that all the colors are there. Replace the cartridge if they are not."

In other words, the device only uses the black ink cartridge when used as a computer printer. When used as a stand-alone copier, it uses the color ink cartridge, and all three ink colors must be present and working to give a black and white copy. Perhaps you can refill the color cartridge with black ink in all chambers?




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My PSC 500 printouts are missng lines/colors... and it's not hooked up to the PC.


Hi there, the first thing I would ask is, do you think your toddler may have spilled something in the printer? The second thing I would suggest, replace the color ink cartridge. If you have an old empty one, put that in and see if you get a different result. It has been my experience that a lot of the generic or refilled cartridges have problems. I would recommend a new HP brand color cartridge. That is if you can eliminate a liquid spill. John

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