Question about GoVideo VR2940 DVD Recorder/VCR

1 Answer

Recording / no soud

During set up everything checks out, but as soon as I press record the sound of whatever I am recording ceases to come through. When I press stop the recorder does not respond, Even when pushing the power button [remote or unit] the unit will not disengage. The only option is to disconnect the unit from it's power source. At that time it will reset and I can record with sound, most of the time, but I tend to ruin at least one dvd for each one that I am able to record.

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  • arthurrtc Oct 27, 2008

    To update the firmwear where do I go and how do I do it ?

  • arthurrtc Oct 28, 2008

    Do you have any other govideo numbers or address' ? 800 736 7679 has been disconnected and the email address can not be found via google. thanks

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1 Answer

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  • GoVideo Master
  • 19,396 Answers

If there is a firmware download available you can update the firmware, that will fix the problem.

Posted on Oct 27, 2008

  • Ginko
    Ginko Oct 27, 2008

    I checked on the Internet, the firmware is not available for download.
    You need to call the GoVideo customer support phone number, that is listed on the owner manual.
    If you insist that this is a factory defect, they may even offer you a free replacement.

    Find the number on the user manual, call them and ask for a possible replacement or for a firmware update.


  • Ginko
    Ginko Oct 27, 2008

    Here is Go-Video Customer Service Department at (800) 736-7679 or go online tohttp://www.govideo.com to determine the nearest authorized Go-Video service center.

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