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HP60 that reads discs as "blank"

I have an HP60 that will not read discs. It asks me what I would like to do with the "blank" disc. When I first bought this laptop last year the same thing occurred after I had it for a few days. I took it back to the store I bought it from and the tech went into the setting somewhere and fixed it. I asked him what he did in case it happened again and he told me not to worry about it, that it wouldn't happen again. Any input would be much appreciated. Thanks!

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  • jen_motz
    jen_motz Feb 23, 2012

    It does this with all discs and it will not burn discs either. I know he didn't swap out the drive because he never left the counter or opened anything up. He did it there right in front of me. He fixed it by only using the mouse pad.

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  • HP Master
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Does it do this with all discs or just discs that have been burned? if it's just cd's that have been burned it could be that the writing session wasn't closed properly, if it's all discs then it could be a drive setting. more than likely though, the tech swapped the drive out completely which is why he said 'not to worry about it'

Posted on Feb 23, 2012

  • Friendly PC Repair
    Friendly PC Repair Feb 23, 2012

    alright well here's a couple things you can try. 1. go into device manager (press the windows key + the r key and type devmgmt.msc in the run box) right click your dvd/cd drive and click uninstall. reboot your computer to see if after it reloads the drivers the problem resolves itself. #2. go to the hp support website and download the latest firmware for your cd/dvd drive and flash it. one of those should resolve your issue

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