Question about Microsoft Xbox 360 Console

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Xbox 360 My xbox 360 will not play any disc dvd, or games. How can I fix this

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  • sly1313 Oct 28, 2008

    me too it says too put the game into the xbox 360 console and i did

    then when i put movies it works

  • Anonymous Oct 28, 2008

    i have same problem i just bought a new dvd rom drive and it says same thing please help

  • Birdie21 Oct 28, 2008

    Yes. I have the same problem. Bought the XBox 360 11 months ago. Had no problems. We always take the disks out. Nerver leave any in.

    We were watching a movie and it decided halfway through it can not read the disk. We play XBox games almost everyday so do not know why suddenly we develop this problem...HELP PLEASE

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Some of the Xbox 360s have been known to have issues with their DVD-ROM Drives, On Older Xbox 360s The actual Drive has been known to cause slight scratching and scuffing to your Games and Movies.

If your Xbox 360 is having problems reading games, their is potentially a problem with the DVD Drives Laser, i had this issue last year with mine, Out of the blue the DVD Drive stopped working and wouldnt read Certain discs. The i would suggest Calling Up the Xbox Customer support Center for your Country (numbers Available on www.xbox.com/support) and explain your problem to the person on the end of the line.

The only solution is usually to return your Xbox to microsoft Free of charge, which will be either repaired/replaced and sent back to you.

Also, once the solution is solved, it is important to NOT leave Games/DVD's In the Xbox's drive when not in use, Especially when moving the Xbox around as this can knock the laser and cause a fault ! their is only ever a DVD in my xbox drive when it is in use, i take mine out all the time to help prevent these sorts of problems.

Hope This helps !?

Posted on Oct 28, 2008

6 Suggested Answers

SOURCE: xbox 360 dvd drive

Rats. Sorry to hear that. You've got a bad DVD drive. If it's under warranty still just get your serial number off the back and call 1-800-4MY-XBOX for repair or replacement.

This is a common problem and some people even choose to replace the DVD drive to reduce the noise while the console is operating.

Here's a link to help identify what drive you have in your console now: http://llamma.com/xbox360/Xbox_360_DVD_Drive_Comparison.htm

Here's another user's story of how he solved a similar problem:
http://forums.xbox-scene.com/lofiversion/index.php/t533388.html

Here's a place to buy a replacement drive:
http://www.etech4sale.com/Philips_VAD6037_21_Xbox_360_Replacement/VAD6037_21/partinfo-id-213036.html

And lastly here's a tutorial with more details:
http://www.llamma.com/xbox/Repairs/xbox_dvd_repair.htm

Posted on Dec 19, 2007

xboxexperts
  • 19 Answers

SOURCE: 360 reads game discs but it won't play game and it says play DVD

The problem is that the laser is either dying out, is dirty, or is not getting enough power.

so try to fix it using these steps...

- first open the 360 and pull out the dvd drive and open it up too.

- clean everything out good with compressed air, and q-tips dipped in alcohol.

- now you need to adjust the power going to the laser.Sometimes you may have to try multiple settings before getting it justright. Just keep adjusting the resistance lower and lower until itworks.

- if you tried multiple settings and still get the errors, then either get a replacement drive, or a new laser for it. Click Here for how to properly install the new laser.

- if you get a replacement drive, please not that there is a key in the pcb of the drive that must match the key from the motherboard, so you must either spoof firmware with the key, or swap out the old pcb board and put it in to the new drive.

If you need more dvd drive repair help click here

Posted on Mar 06, 2009

  • 24 Answers

SOURCE: Xbox 360 won't play discs

This is the thing to do. Open the drive and look at the tray. Then go to this site to identify your dvd make http://www.llamma.com/xbox360/Xbox_360_DVD_Drive_Comparison.htm
buy a good working drive or a new one you have to open the drive and change the pcb board (circuit board in the dvd drive) from your drive to the good or new one. Then reinstall everything. The motherboard and pcb board are keyed together so you can't just use the drive with out changing the pcb's. If you need a drive I sell good used ones for $29 and $10 shipping.

Posted on Mar 22, 2009

  • 13 Answers

SOURCE: Xbox 360 Doesn't recognize Xbox 360 games

try going into your settings and family prefrences and if tht doesnt work tht means your game is scratched

Posted on Apr 24, 2009

lonewolf1996
  • 142 Answers

SOURCE: my xbox 360 says play dvd

Try and clean the DVD drive first.If that don' work you need to get a new dvd drive.

Posted on Jul 03, 2009

6ya6ya
  • 2 Answers

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Hi,
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Posted on Jan 02, 2017

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1 Answer

When we put in a game for our 360 system it says it's playing a dvd we can't get the game to work. how do i fix it so it says play game amd not play dvd? (it only does this with 1 game. the rest work fine


Ok if your for certain thats the original dvd drive and the other games work then its too many scratches on the disc or your laser lens needs wiped off with qtip and rubbing alcohol.


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Try getting a disc drive cleaner. (Maxwell).

www.walmart.com is and example retailer.

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When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

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1 Answer

Same problem


If you have a flashed Xbox 360 it could be that the new game has a protection called Wave3.

That protection makes the games to run as a DVD if the speed of the dvd is not 12X.

Because when you got a flashed DVD, your dvd doesn´t play games and dvds at 12X speed.

That makes that wave3 is feeling a higher or lower speed than it should be and blocking it and says Play DVD. Exactly the problem you got.

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1 Answer

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Hi. You need flash the firmware from the old drive to the new drive.

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Jan 31, 2009 | Microsoft Xbox 360 Console

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Are you trying to play HD-DVD with out the XBOX HD Player?

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The box isn't loading the decoder softwarer for the Disc. The Xbox discs are encoded HD DVD-ROM discs, and the box needs to recognize them so it can load the decoder software. It probably says "play dvd" on the xbox dashboard right?

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