Question about Gateway GM4019E PC Desktop

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Lost red colors on GM4019E desktop..It's not the monitor because I tried 2 monitors that are working and only on this desktop that the color show greenish..When I start the computer the small rectangle that comes on shows the RED GREEN BLUE brightly though, so it means the colors are there? It just happened few days ago...I did not do anything that I recall...I even restore my system back a week thinking any updates might have done it? But it is the same..Please help..I am running Windows 7 Professional SP1 32bits OS.

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  • am vail Feb 22, 2012

    Gateway GM4019E is my computer model..

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If 2 monitors are showing the same picture, your graphics card is at fault.

First, Click on my computer - device manager - check there are no alarms shown by the devices in your pc especially the graphics card.

If none, RMB click on your graphics card, select properties and choose the "Roll back Driver" option.

Second, look on the Gateway website, follow links for support/downloads check that you have the latest driver for your graphics card. Also note the make, model and type of your graphics card. You'll need these if it has to be replaced.

If both have been completed, then your graphics card probably needs replacing. I'd try ebay first for a good second hand. You could take this opportunity to upgrade, just make sure you buy on with the correct interface.

Posted on Feb 22, 2012

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