Dell 3110cn error code 009-367

SOURCE: my dell 3110cn printer is

This error message indicates that the printer has failed to read information from the chip on the black printer cartridge.


This is either.

1. Black cartridge not fully pushed into place (I've been called out to a couple like this)

2. Faulty chip on the black cartridge - effectively not responding to the printer 'talking' to it.

3. Fault on the main board of the printer.



Solution

1. Push the cartridge fully home.


2,3. If you have an old black cartridge, try that. The message should change to Replace Toner, if it does, its the chip on the cartridge, if it doesn't its the printer.

SOURCE: We have an error message CRUM 009-367 and we are

009-367:The Yellow (Y) Toner Cartridge CRUM Data error is detected.

1. Cycle power on the Printer.
   1. Turn the printer off.
   2. Wait 10 seconds.
   3. Turn the printer on.
   4. Determine if the issue still occurs.
      
      
2. Verify that the toner installed is Dell toner

1. Cycle power on the printer again.
   
   
2. If the error persists, replace the desired toner cartridge.
   • If the desired toner cartridge has already been replaced, replace the Toner Dispenser CRUM.
   • If the Toner Dispenser CRUM has already been replaced, replace the Printer.