Question about Dell 5100cn Laser Printer

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Entering the Service Menu Plus

Most printers have a separate menu you can access by hitting a button or combination on power-up... some are just cold-start, etc...

How do I get into the service menu on an Dell 5100cn. I recently replaced the Image Transfer Unit and the error did not clear.

Additionally, the printer is 'eating' the front edge of the paper...I am planning on acquiring and replacing the two feed rollers (found solution) but is there anything else you can suggest.

Fuser and Transfer Roller has also been replaced recently.

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  • Thallant Oct 30, 2008

    I found a post that suggested that this is a rebranded Phaser 6300 printer. Of course, the interface is a little different; but I'm having more luck with xerox's support that Dell at this stage.



    Thanks for your input. The feed roller are in; I'm going out this afternoon to replace them...I'll check that combination then!

  • Cory Friedman
    Cory Friedman May 11, 2010

    Hi Thallant,



    Can you please tell me the exact error message you are getting?



    As far as the paper jam issue, replacing your feed rollers should resolve that.

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Thallant, you can enter the menu by turning off the power switch, then turning the switch back on while holding down the up and down arrows on the panel. Hold them long enough to see "customer mode" (or something like that). There are lots of things in that menu I'd love to have a guide to, but I haven't yet found a guide.

Posted on Oct 30, 2008

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a) How to enter Service mode
Follow the procedure below to enter Service mode.
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2) Turn on the printer while holding down the [Paper Source] button and [Online]
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3) Check that "Canon W8200" is shown on the display, and then release the buttons.
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