Question about Dell 5100cn Laser Printer

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Entering the Service Menu Plus

Most printers have a separate menu you can access by hitting a button or combination on power-up... some are just cold-start, etc...

How do I get into the service menu on an Dell 5100cn. I recently replaced the Image Transfer Unit and the error did not clear.

Additionally, the printer is 'eating' the front edge of the paper...I am planning on acquiring and replacing the two feed rollers (found solution) but is there anything else you can suggest.

Fuser and Transfer Roller has also been replaced recently.

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  • Thallant Oct 30, 2008

    I found a post that suggested that this is a rebranded Phaser 6300 printer. Of course, the interface is a little different; but I'm having more luck with xerox's support that Dell at this stage.

    Thanks for your input. The feed roller are in; I'm going out this afternoon to replace them...I'll check that combination then!

  • Cory Friedman
    Cory Friedman May 11, 2010

    Hi Thallant,

    Can you please tell me the exact error message you are getting?

    As far as the paper jam issue, replacing your feed rollers should resolve that.


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Thallant, you can enter the menu by turning off the power switch, then turning the switch back on while holding down the up and down arrows on the panel. Hold them long enough to see "customer mode" (or something like that). There are lots of things in that menu I'd love to have a guide to, but I haven't yet found a guide.

Posted on Oct 30, 2008

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Those are usually only accessible from the Service or Technician's menu. You'd have to be able to enter SERVICE MODE which may be holding a couple of buttons down while powering the printer up, or entering a series of numbers. Only the Service Manual will have that information.

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We have a service agreement on several printers. It's time to get the meter readings.How do you access and print out the print count/statistics log on a Hp LaserJet4Plus?

The following procedure is used to initiate the Service Mode.
1 Hold down the [Menu+] and [Value+] keys while powering ON the printer. Hold the keys down until SERVICE MODE is displayed.
2 The interrupted power-on self test is resumed. If the test completes successfully, the message SERVICE MODE is displayed.

1 Enter the Service Mode as described previously.
2 When SERVICE MODE is displayed, press the [MENU] key to access the Service Menu. Press the [ITEM] key to step through the menu.
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Waste ink is full how to clear this message

a) How to enter Service mode
Follow the procedure below to enter Service mode.
1) Turn off the printer.
2) Turn on the printer while holding down the [Paper Source] button and [Online]
3) Check that "Canon W8200" is shown on the display, and then release the buttons.
4) Next, "SERVICE MODE" is shown on the display. (If sheets are inserted, this will
be displayed after the sheets are loaded.)
5) Use the [Lower arrow] button to make a selection.
Service mode is added to the options in the Main menu.
Service mode can be entered even during error status (when Exxxx and Wxxxx are
shown on the display) by turning the power off and then using the above key
b) How to exit Service mode
To exit Service mode, turn off the printer.
c) Buttons used in Service mode
• Selecting menus and parameters: [Left arrow] button or [right arrow] button
• Entering a lower-level menu: [Lower arrow] button
• Entering a higher-level menu: [Upper arrow] button
• Setting menus and parameters: [Enter] button

Now under service mode select counter, and select printer and W-INK to reset it, and under initialize select W-INK.
But also change the waste ink absorber so that you do not get waterfalls of ink from your plotter :-)

Hope that helps

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MP130 Ink waste tank is full how do I empty it

To reset the Waste Ink Counter:---------------------
  • Press Menu----------- Scan -------------- Copy----------- Scan, to enter Service menu.
  • Scroll to option " Service Menu Counter Access ".
  • Press OK.
  • After entering Scroll to " ABS-M DOT COUNT ".
  • Use arrows to reset the value to ZERO.
  • Press Stop or Reset.
Thats the Solution.
To Clean Waste Ink Pads:-----------------------------
  • Open the cover ( the cover you open to replace the catridges ).
  • Locate the Waste Ink Pads which are situated in the or under the Catridge Slider.
  • Dry up Waste Ink Pads ( You should wear Gloves when holding them).
  • Rinse the pads with Alcohol and make them dry.
  • Replace Pads .Then Set them. Make sure they are sitted properly.
Thank you Sir, I hope I helped you. Have a nice day.

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Start Up red light error 37,004.40:35596

That is a Jet Heat error. Most likely a bad print head. Could be the electronics module.
Either the print head heater has failed, or the supply voltage to the print head heater.
Either one is very expensive to replace.

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Error # 09,035.43:10755


35 = Cyan
36 = Magenta
37 = Yellow
38 = Black

The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

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1 Answer

Lexmark 640

This one is easy...

Turn printer off
Before powering on, hold down the button with a check mark on it and the directional button to the right of it..
Power printer on, still holding down said buttons...
wait 15-20 seconds and release... when the printer finishes booting up it will be in config mode
(if you get the error 80 scheduled maintenance, hit the go button)
hit the down button once... you will see then reset maint counter. Hit the menu button ... you will see something to the effectof reset with a check mark next to it..

Hit the menu button again and you will see it say reset. Then hit the back button till you get back to the main menu and use your up/down arrows until you find exit config menu. Hit menu and it will reboot itself right back to the regular screen.

Hope this helps,

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Lexmark x642e MPF Reset maintenance counter

Power printer off. When printer is powered off, hold down the check button and the right arrow button and hold these down while powering printer back on. Hold the buttons down for 10-20sec....

When printer is finished you are at the config menu. Hit down once, and you will see reset maint counter. Hit menu twice... and you will see resetting...

Then hit back twice to get to the main menu and use your up/down arrows until you see exit config menu. Hit enter and it will reboot printer back to the regular menu.

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1 Answer

Waste ink warning

you press menu, copy, #
you will enter service mode.
then go over to TEST mode press set.
press 8, then 3, then 0.
Ink counter will be reset.
Then press the on/off button and it will go back to normal.
Hit Menu, Copy, #.
Go to #8 Clear, then you can access with the plus and minus buttons all functions you can clear.

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Entering Service Diagnostics without Rebooting the Printer:
This method of entering diagnostics is to allow customers to be diverted to service
diagnostics in order to perform some tests.
1. Display the Hidden Service Menu as described in "Hidden Service Menu" on
page 4-2.
2. Scroll down to Enter Diagnostics and press the OK button.
Entering Service Diagnostics by Rebooting the Printer (8400):
Turn the printer power OFF.
2. Press and hold the Back and Help buttons.
3. Turn the printer power ON while continuing to hold the Back and Help buttons
for approximately 30 seconds until the Control Panel indicates Diagnostic
Entering Service Diagnostics by Rebooting the Printer (8500/8550):
Turn the printer power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display (stops moving), press and hold the
Back and Help buttons on the Control Panel.
4. Hold both buttons until the display reads Beginning Service Mode
. Release the buttons and the printer reboots into service mode
with the Service Diagnostics menu displayed.

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