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when you remove the cappucinotore, ( the piece that sticks down with the chrome tube and rubber pick up tube) from the door, do you still get no steam? that piece should be removed and cleaned daily. if you dont, I would imagine that it is completely blocked with old milk and would block off the steam.
I have the same problem. Mine is 2 yrs old. Boiler is OK, just no steam. I opened it up and the controller board has a blown elecolytic cap. However, after replacing this still no steam. I would guess it needs a new controller board. I will try Breville...
flush water through the system. This is another case where the internal heating/water storage unit has dried out. Flush water through the system by using the "hot water" function. Once it runs without interruption you should be able to brew again.
Place 1/3 part distilled white vinegar and 2/3 part water into the water reservoir. Turn the machine on and wait for the heat light to go off. Once the heat light goes off, turn the steam vs. water knob to the water drop icon, and turn the main function knob to steam/water. Make sure to have your frothing cup underneath the steam element ready to catch the water. The vinegar/water solution should clear out the calcium that clogs the steam element. Also, remove the cover to the steam element and dip it in a bowl with vinegar for about 5 minutes, and use something like a pipe cleaner to clean out that cover. Then apply vinegar and hot water to a rag and clean the calcium off the shaft of the steam element. Once you are all finished with this, run plain water through the espresso maker on the steam/water setting to clear out the bitter vinegar residue. Now, try again to make espresso and froth it.
Since milk contains calcium, the steam element has to be decalcified more often than a regular coffee maker. The EM-100 is a beautiful machine, but it is definitely high-maintenance - you will probably spend more time cleaning it than making cappuccino, etc.