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I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink or toner cartridge? Please consider the following: If you are using a refilled (theabsolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors. If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges Don
The problem is that the priter can't detect the ink, because the cartridge has low level ink. I put scotch tape and colored it yellow- on the part where the ink is detected - so the printer will detect the color I put on the tape. BUT as others said it can damage your printer if you will always do this.
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
Above link great.
If you have a newer print cartridge cart, look for the little window. I put a sticker over the little window on the Brother (innobella) LC38 cartridge cart and it worked great :)
Despite finding a fix for this problem, I think this is a rip off setting on the brother printers and I will never buy another Brother printer for this reason.
First make sure that you are using Brother Cartridges, their machines are very sensitive to using generic ink. Put a brand new set of ink in the machine. Pull all the old cartridges out and put all new cartridges in. If this does not resolve the issue contact Brother, they are very good about helping their customers.