I too am having problems with this device being recognized. When I connect it to the computer it is recognized. However, when I try ANY of the music programs I have (Real, Musicmatch or Window media) the device is not found. I even downloaded the device (so I thought) through Real...no luck. Going on vacation very soon and want to upload music. PLEASE help. I tried all of your other recommendations. Thank you.
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Connect your SanDisk Sansa M230 to your computer again. Ignore the format message and go to My computer icon on your computer, right click on the drive (E:or F: or G: etc) representing your SanDisk Sansa M230, scroll to format allow it format from there.
If it still refuses to format, you can the reset the SanDisk Sansa M230and try again.
In case you don't know how to reset your SanDisk Sansa M230, read the info on the below link on how to reset your SanDisk Sansa M23;
Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. Then add music this way and see if it is works: 1. Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer. 2. Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player. 3. Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player?s memory are displayed. 4. Open a folder containing music files that is stored in your desktop computer?s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player. 5. Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list. 6. Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
In order for the Sansa device to be seen as a drive letter, it needs to be in MSC mode.
OK, enough background! On your Sansa device, go to Menu | Settings | USB and select MSC. Once you exit the menu and connect the device to your Windows XP machine it should be recognized as a drive letter.
This method worked for my Sansa M240. Hope this helps!
Refresh drivers - connect player to PC. Right-click My Computer & select Manage. Click Device Manager on left pane. Player will show on right pane as USB Mass Storage device or Portable Device.
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers: right-click the entry with the error & select Uninstall. On top menu, click Action then select Scan For Hardware Changes.
We had the same problem with Windows XP. We found some help on the Sandisk web site. On the device go to the Settings menu, then USB. We changed from AutoDetect to MSC mode and everything is working again. Our computer saw all of the songs on our computer fine. Some of the old songs on the Sansa didn't show up on the detect list in Windows Media Player, but they were still on the device.
what i would recommend you to do is to uninstall that device from the system and reinstall it...then format the device inside WMP not from my computer....then go ahead and do the firmware upgrade on the device...then you shouldnt have any problems...you can contact me at firstname.lastname@example.org
It sounds like there is a problem with the firmware...call sandisk and have them do a firmware upgrade on the device...once you do that it should fix the problems you are having right now...email@example.com