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I have just resolved the "Install black cartrige" issue on my printer I am not sure if it will solve everyone's problem but these are the steps I took to solve the problem.
1. removed the black cartrige. 2. removed all the paper from the tray and noticed that one of the pages was a little jammed. 3. I then turned the printer on and off again and still encountered the "Install black cartrige" error message. 4. I then put the black cartrige back in the the printer and restarted the printer. 5. When the printer restarted it started to initialize correctly and I perform some test prints to confirm that it was back up and running.
On the LCD display choose the 'Reset Menu' Then within that menu keep going through the options till you get to 'Change Toner M' (if it is Magenta). Once you select the appropriate Toner it will rotate to offer the correct toner. Open up the front cover, reach inside and change the position of the coloured part of the cartridge on the right to the Unlock symbol and then ease the cartridge out. It comes out at a slight angle as the part you move to unlock it comes out first. Put the new toner in and turn the coloured part to the locked symbol.
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if it has a 4 toners which color are separated (the cyan, magenta, yellow and black) then you can replace a low toner one at a time. for example if the black color prompt you that it needs a replacement then you can put off the black toner without changing the other color not until such time it prompt you that it needs replacement.
For replacing it I believe it has an instructional manual or if it's still under warranty you can ask assistance from your dealer to help you how.
You can also bypass the alignment. When the message for alignment displays on the display => Press Setup and Options (or Copy Options ) simaltanious.The last known alignment is used when the alignment is bypassed.
If you wait until the colour has completely run out, you will see a message to that effect, and the correct cartride will be presented. If you wish to change before this:
1. On the
printers' control panel, press the "right" button (labeled no. 3) once and then
the "down" button (labeled no. 4) until you see the RESET MENU.
2. Press the
"right" button (labeled no. 3) once.
3. Press the
"down" button (labeled no. 4) until you see "CHANGE TONER X" appear on the
screen (where X is either C, M, Y or K, Cyan. Magenta, Yellow or Black).
4. Press the
"right" button (labeled no. 3) once. The printer will rotate the toner carousel
to the correct position for you to change.
5. Open the
printer door and change the toner as normal.
Black is listed as K. CMY (Cyan Magenta Yellow) K (Black)
Easiest way ids to open the fron door, remove the toner bottle and poke a screwdriver in the small round hole near the toner opening. This will free the carousel so you can move it to whatever colour you want to remove.
Try removing the magenta completely and shut the lid then open again then insert the new magenta and see if the ink device level on the PC shows full. Sounds like the system needs resetting. Alternatively change the magenta and power on and off the printer and see if this resets it.