Question about HP Photosmart 2710 All-In-One InkJet Printer
Through the network option my Photosmart 7210 finds the wireless network, but rejects the wep code when entered. Things have been working previously. The factory reset has now been pushed if that makes a difference.
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Posted on Jan 02, 2017
If the computers connect but the printer doesn't, then it probably means the wireless router is working ok. Not sure what you mean when you say you turned off the firewalls, but I'll have to assume you mean any built-in firewall on the router and hopefully the firewalls on your Windows computers (still not sure what you mean by "security things").
You mention that you entered the SSID and WEP settings manually. I'd start there in trying to fix the problem. On the wireless router, turn off WEP. Remove any WEP setting information on the printer. Don't worry, you can turn WEP on later after you've established a connection between the printer and the router. Often with wireless devices, you first have to establish a connection with all of your security turned off, then one by one, turn your security measures back on, testing the wireless connection each time.
You've probably already done this, but make sure you've entered the SSID correctly. Sometimes it's that simple a problem.
If these measures don't work, then it could be quite a variety of different issues. Wireless networks are impacted by a large number of factors and it's difficult to diagnose all of the possible problems with just the small amount of information you've been able to provide.
HP.com does have a web page for your product that gives you a set of troubleshooting steps:
Troubleshoot Wireless Network Connection Problems
Read through all of the suggestions on that page and see if one of them will help you. Sorry I can't offer more, but as I said, there are so many things that can interfere with wireless communication.
The only other suggestions (assuming all else fails) I can make would be to completely turn off your printer then turn it on. If that doesn't work, assuming you installed the printer software and drivers when you first got the printer, uninstall and reinstall the printer, just as you did originally. Sometimes that fixes problems that can't otherwise be detected. It's a last ditch effort, but if you have exhausted all other attempts to fix the network issues, that one might work.
Posted on Oct 13, 2008
I had the same problem , I entered the configuration of my linksys router and changed from mixed to B+G in the wireless tab and after that, no more problem, it connected rigth away
Posted on Apr 25, 2009
The WEP or WPA is the password to get onto the network. Think of the router as the doorman. The printer needs to get into the club so it needs the password otherwise it can't get access.
The WEP key and WPA passphrase are obtained from the wireless router or access point using the embedded web server on the router. See the documentation provided with your router to see how to access this information. Some routers provide more than one WEP key. Use the first WEP key if this is the case.
Posted on May 18, 2009
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