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1. Check volume control. 2. Look at the device manager and make sure your sound device is listed without exclamation mark. Device manager is in ControlPanel->System->DeviceManger. 3. Re-install sound driver.
You will need to download the drivers off the averatec 3200 website and then install them. I checked and its a .exe file which means it should be very simple. If you have no internet on the laptop you will need to download them to a flash drive or burn to cd via another computer.
go to the Averatec support driver page and download new drivers for the USB. Sometimes these are listed as "chipset" drivers, which is a set drivers bundled into one. below is a link to where you can download files
In order to up date your drivers, go to the avertech web site and go to driver downloads you will need to put in the model # of your computer in order to get the proper driver downloads. hope this was helpful.
bonus: if you had the driver updated, rebooted the computer and that's how you ended up with no sound.. you can do a driver rollback by going into the sound device properties and in the driver tab do a rollback driver, hopefully that will get the previous driver back into your system.