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P-62 error is DC program not valid. The printer cannot find the controller program or the validation checksum is corrupt. You can try to reseat the flash (memory simms) but it probably will not help. You need to re-download the program (microcode) to the machine and if it still fails replace the flash with pre-writen flash.
If you need a copy of the microcode and instructions on how to load let me know here (I will try to keep an eye on this post)
Did you try reflashing this unit and then it came up with this error? If not you might need a reflash or a new CMX controller bd.
If you have any other question please contact me I am an ASR for Printronix and they built the 6400's for IBM so I know the pritner inside and out. I also carry all the parts new and refurbished to fix it.
Please let me know.
Midrange Repair and Parts
Alsip IL 60803
708-597-4222 x240 email@example.com
AOL IM: RORYMRP
016-799 is a printer paper conflict error. All you have to do for the AS/400 to print, is to make suree that tray 2 in the printer is set up to do landscape printing. There has to be at least one tray for portrait, and one for landscape in order for the AS/400 to print.
The IBM 6400 printer uses internal programming software that is specific to the printer based on installed interfaces and graphics options. This software resides in flash memory and when the printer is first powered on the software is executed. During this process it initializes the various processors on the controller board, initializes the optional interface cards, and then loads the necessary operating settings into dram. If the programming software becomes corrupt it will fail during startup, giving you the DC Program not valid error or a number of other error messages. The solution to this is a reflash of the printer. Unfortunately, the flash software is proprietary to IBM and they will not distribute it to anybody. The only way to get the printer reflashed is by calling IBM and having one of their engineers reflash the printer.
try to check the queue for pending document and cancel it if you find some. to do it:
control panel > printers & faxes(xp)printers(vista) > double click cx7400 icon - this is where you can check if there are pending docs. to dlete: on the same box click printers and select cancel all documents.
regarding enter valid product, where did you get the error from?
I can get the P5010 printing on your AS400... But, there are to many things to check without knowing a little more about your environment.
If you can't ping the PTX P5010 from the AS400 or a PC, then you have a printer configuration problem. Take the printer offline and hit the Print Config button. and then the enter on OPs Panel. Then post top or first paragraph of the config. so I can look at...
__________________________________________________________ If you can ping the printer from the AS400... You will need to create a remote out que on AS400... command is crtoutq then hit F4...
if you can't post the printer config here... Fax it 972-233-7306, Attn: P5010, Toby