Question about Dyson Ball DC24 Bagless Upright Vacuum

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Dc15 brush turns on and off does not stay on - Dyson Ball DC24 Bagless Upright Vacuum

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC15. The machine is equipped with a safety device which shuts off the brushbar if something is jamming it. After you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar. For guidance on the correct way to do this, please see the video below.

I'm confident this should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 22, 2012

  • AskDyson
    AskDyson Feb 22, 2012

    Hi there,

    My response above should have read:

    'After you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on the correct way to do this, please see the video below.'

    Apologies for any confusion caused.

    Best wishes,

    Jack
    Dyson Online Customer Support

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Posted on Jan 02, 2017

  • 40 Answers

SOURCE: My dyson DC15 the brush cuts in and out.

http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues. Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board. And I really believe that in your instance, the problem is a loose wire between the circuit board and the brush motor.

You can try calling their helpline at 866-MyDyson for further help

Posted on Sep 28, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dyson DC15 brush goes on and off all the time wont

    Hi there,

    Sorry to hear you're having a problem with your DC15 brushbar. To check everything is correct with your machine, please visit the Support section of our website and follow these simple steps:

    http://www.dyson.com/support/help.asp?article=815&product=DC15-SY-STD

    Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some troubleshooting over the phone, and provide further assistance.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jul 22, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: switch for brush bar on dc15 does not stay down

      Hi there,

      I'm sorry to hear you're having difficulties with your DC15. Please get in touch with us directly so we can resolve this for you as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Oct 06, 2011

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      Hi Dion, it's Jack at Dyson.

      DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. DC15 does not include a separate reset button. Instead, once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, the machine should reset automatically. Each step is shown in our video guide:

      The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

      If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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      http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

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      Hi there,

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      Kind regards,

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      Dyson Online Customer Support

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      Hi there,

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      http://www.dyson.com/support/help.asp?article=815&product=DC15-SY-STD

      Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some troubleshooting over the phone, and provide further assistance.

      Kind regards,

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      http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
      Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues. Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board.

      You can try calling their helpline at 866-MyDyson for further help

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      http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
      Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues. Also try inspecting the circuit board for loose wires. There have been several people who reported loose or burnt wires to be the culprit for the brush bar not working. The DC15 does not use a belt, but a motor that is control by the circuit board. And I really believe that in your instance, the problem is a loose wire between the circuit board and the brush motor.

      You can try calling their helpline at 866-MyDyson for further help

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