Question about HP Deskjet 3915 InkJet Printer
I have a paper jam error for my hp3915 deskjet printer but there is no paper in the printer. How do i get rid of the error.
I had the same problem and just talked with HP technician Neeta and she showed me how to fix it. It's a bit convoluted. In essence you have to clear the print spooler. Here is what she told me.
First you have to be clear that there really ISN'T a paper jam by printing a test message this back door way.
Neeta : The USB cable should be disconnected. Neeta: To print a self-test page, press and hold the Power button. Raise and lower the printer cover four times. Release the Power button, and the self-test page prints
If the sel-test page prints, this means you truly do not have a paper jam. Next, clear the print spooler
Neeta : The USB cable should be disconnected.Neeta : Now click on start->RUN.Neeta : Then type "services.msc".Neeta : Then it will open the services window.Neeta : Now please look for the option "print spooler. Neeta : Okay, now , please right click on the option "print spooler" and click on stop then click on start, 3 times.
Posted on May 04, 2009
Tips for a great answer:
Feb 28, 2011 | HP Deskjet 3915 InkJet Printer
Apr 10, 2010 | HP Deskjet 3915 InkJet Printer
Oct 12, 2009 | HP Deskjet F4180 All-in-One InkJet Printer
Oct 07, 2009 | HP Deskjet 3915 InkJet Printer
Oct 04, 2009 | HP Deskjet 3915 InkJet Printer
1,661 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: