Question about HP Deskjet 3915 InkJet Printer

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HP 3915 paper jam error

I have a paper jam error for my hp3915 deskjet printer but there is no paper in the printer. How do i get rid of the error.

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I had the same problem and just talked with HP technician Neeta and she showed me how to fix it. It's a bit convoluted. In essence you have to clear the print spooler. Here is what she told me.

First you have to be clear that there really ISN'T a paper jam by printing a test message this back door way.

Neeta : The USB cable should be disconnected. Neeta: To print a self-test page, press and hold the Power button. Raise and lower the printer cover four times. Release the Power button, and the self-test page prints

If the sel-test page prints, this means you truly do not have a paper jam. Next, clear the print spooler

Neeta : The USB cable should be disconnected.Neeta : Now click on start->RUN.Neeta : Then type "services.msc".Neeta : Then it will open the services window.Neeta : Now please look for the option "print spooler. Neeta : Okay, now , please right click on the option "print spooler" and click on stop then click on start, 3 times.

Posted on May 04, 2009

  • Sharon Howell Dec 10, 2011

    This still works! Only correction is to plug in the USB cable when you clear the print spooler. I am grateful to Neeta and all who give us technology challenged aging boomers such great directions.

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