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Polar F11 not responding

Hi: I have the Polar F11 for almost 3 years. Back in January I had the battery replaced with an authorized Polar Service Center. The other day I was using my HR Monitor when the screen just froze 10 minutes into the workout. I can't press any buttons to stop the workout or go back to any screen. My question to you is if there is a way to repair it or do I need to get a new monitor?

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Hello glmatta, The unit can be repaired. Remove the units battery. Remove the screws holding the case together. Carefully open the case on a table covered in cloth, T-shirt type cloth, disconnect the flat ribbon cables, lightly clean with a #2 pencile eraser, reinsert cables. Use the same steps on PCbd pin connections. Important question, Do all of the buttons have the same amount of snap when pressing & releasing? If not you have a bad keypad. A bad button swith will cause tis type of malfunction. Contact the Mgfr requesting technical support for possible replacement part and cost.

Posted on Nov 05, 2008

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Posted on Jan 02, 2017

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The screen has turned very light to the point where you can barely see the readout.


This sounds like a new battery is needed. To send back into a Polar Authorized service center follow the link here. Yes, you do need to send in to an authorized service center.

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Take your watch to your nearest watch shop and ask them to do it for you.

You can get into difficulty replacing batteries and it is not worth the risk for the small cost saving.

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You should have someone who is use to servicing heart rate monitors take a look at it. There are parts in the monitor that can corrode and would need to be cleaned. Also, look into replacing the battery in both units (Strap and wrist) and make sure the unit is reset properly.

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I have this problem as well! I was just googling this problem when I found your post. I have the exact same watch and have had it for 2 years. I don't expose it to the sun or heat though.

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Someone posted a link on how to change the batter on an F11. If it's not longer under warranty or you just don't want to bother with sending it back and the extra costs, you could follow this: http://timlaqua.com/2008/09/how-to-replace-the-battery-in-a-polar-f11-heart-rate-monitor-hrm/

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I' advise to start with battery check. If the battery is ok, then you will need a professional to find the cause of malfunction.

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Sounds to me as the integrated circuit has been damaged.
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