Question about Xerox WorkCentre M-24 Color Copier

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White vertical streaks on copies

Any idea what causes this problem or how to fix it?

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I'm salaheddinedz@yahoo.fr, i'm an it engineer in a japanese company based in algeria, i have a long experience with the xerox machines, i think your problem may be caused by many things, first it might be coz of the belt scratches or the belst cleaner, in addition it might be coz of the fuser, so it depends on you and the state of your machine, so first try to check if the fuser is ok with another machine. then check if the belt cleaner is already replaced, if all is ok, it might be becoz of bad toner quality.
try also to check the developper test copies. hope u'll find it userfuL.

Posted on Oct 30, 2008

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2. Material might be stuck on your printhead (usually evidenced by wide white streak vertically through print). Printing surface of printhead can be cleaned with rubbing alcohol and cotton ball.
3. The ribbon might be wrinkling due to uneven tension, producing intermittent diagonal streaks in your print. This is somewhat common, but doesn't fit your description as well as 1 & 2 above. Mechanical adjustment and/or proper media loading solves ribbon wrinkles.
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I'm afraid that regarding pale copies, you are better off checking your consumables (toner, fusers, etc) and then try talking to Toshiba. However, the vertical white streaks can be caused by excess ink and other contaminants on the inside of the printer. If you open the main door to both the printer and finisher (if fitted) and look at all of the visible runners, feeders and other handling devices, try to see if any of them line up with your vertical streaks on a page. If so, try manually rolling them and cleaning them thoroughly. This might help remove some of the streaking (it did on mine).
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If you are getting vertical white streaks or faded streaks from the top of the page to the bottom. It sounds like the developer blades in the imaging unit needs to be replaced. It cost around $120 to replace, but after a while it will happen again. This is a common problem with this printer. It can be cleaned by taking the unit apart and cleaning the developer blades, if you are handy. I have posted detail instructions in my tips section. or you can click on this link:

http://www.fixya.com/support/r4120906-clean_developer_blades_samsung_clp_300.

Hope this helps.

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IssueWhen you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.When you print the original, the output is normal. Figure 1: Sample output with vertical white or black linesc01892760.gif Figure 2: Sample output with vertical colored bands or linesc01892761.gif
NOTE: This article does not apply to most PSC products, to the Photosmart C6100 or C7200 series, or to the Photosmart Premium C309a and C309c All-in-Ones.If you are using a PSC product other than the PSC 2400 or 2500 series All-in-Ones, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c01887564) (in English).If you are using a Photosmart Premium C6100 or C7200 series All-in-One, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c00899181) (in English). If you are using a Photosmart Premium C309a or C309c All-in-One, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c01622189) (in English). Solution one: Reset the All-in-One If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.
  1. Make sure the product is powered on, and then disconnect the power cord from the product.
  2. Disconnect the USB cable from the product, and then disconnect it from the computer.
  3. Reconnect the USB cable to the computer, and then reconnect it securely to the product.
  4. Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
  5. Reconnect the power cord to the product.
  6. Press the Power button (c01892763.gif ) to turn on the product.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , see the next solution.
Solution two: Clean the All-in-One and print a blank copy If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the All-in-One. Before you begin, gather the following materials:
  • Several clean, soft, lint-free cloths
  • Mild glass cleaner
Step one: Clean the scanner glass and lid
  1. Press the Power button (c01892763.gif ) to turn off the product, and then disconnect the power cord from the product.
  2. Open the scanner lid. Figure 3: Open the scanner lidc01893292.gif
  3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
  4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth. Figure 4: Scanner glassc01893293.gif Figure 5: Scanner lidc01893294.gif
  5. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
  6. Close the scanner lid.
  7. Reconnect the power cord to the back of the product, and then press the Power or Start button (c01892763.gif ) to turn on the product.
Step two: Make a blank copy
  1. Remove any originals from the scanner glass.
  2. Load plain white paper in the input tray.
  3. Press Start Copy Black to make a blank copy.
If the copy is clean, there is no need to continue troubleshooting.If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution. Solution three: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product. Causes
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  • Fingerprints, smudges, lint, or dust on the scanner glass
  • Dirt or debris on the scanner lid
  • Scratched or damaged scanner glass
  • Poor internal connections
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