Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum
I'm sorry to hear the catch has broken on your DC14. Our Helpline should be able to assist you in resolving this - please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US). It will help if you have the machine to hand when you call.
We'll look forward to hearing from you.
Dyson Online Customer Support
Posted on Feb 22, 2012
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Posted on Jan 02, 2017
that suggests that there is a blockage in the vacuum head. i would advise you do what you can to clean the head as best as possible and any tubing that is integral to the sweeper head.
Posted on May 16, 2009
Check mains fuse, if OK, suspect mains cable broken where it enters the machine. Wriggle the cable with the machine switched on.
If it's done a lot of work, the motor brushes could be worn out.
Posted on Jul 31, 2009
SOURCE: Dyson DC14 Brush Bar won't turn
You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.
Posted on Oct 10, 2009
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Occasionally, customers have problems locking their Dyson vacuum in the upright position. This is a minor problem common with the Dyson DC07 and DC14 series and can easily be fixed by the customer. This page will show how to fix this problem. Although we show a Dyson DC14 Animal on this page, these instructions will work on any Dyson vacuum in the DC07 and DC14 series.
During shipping, moving parts on a Dyson vacuum can shift in position. One of these parts is a swinging arm in the base of the unit. This arm holds a removable elbow pipe in the vacuum's air passage. This arm can move out of the way so that you can clear out a blockage in the air passage. When this arm is out of position, the vacuum will not lock in the upright position. Fig. 1 Shows the base of a Dyson DC14 Animal locked upright. The red arrow points to the swinging arm. Fig. 2 shows the vacuum with the swing arm out of position. Since the swing arm is lower than it should be, it doesn't line up with the tab on the main body indicated by the red arrow.
Lean the handle of your Dyson all the way back and locate the black button on the right side of the vacuum indicated by the red arrow in Fig. 3.. Press the button down and hold it to unlock the swing arm.
While holding down the black button, pull the swinging arm (Shaded red in Fig. 4) all the way up. Fig. 5 shows the swinging arm in the correct position. Release the black button to lock the swing arm back in place.
The vacuum can now lock in the upright position as shown in Fig. 6. Note how the tab on the swinging arm overlaps the tab on the main body..
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