Ours still new..mind you....did the same thing and has done it again... so that makes twice and when we got the fridgidair person out it was just a clog drain pump. he cleaned it out then my dad cleaned it out the drain pump the next time.... so i am guesssing yours may be the same case.
Two possibles here, if the drain pump is clogged and therefore the unit will not go into a spin. After pumping, it will error out and just shut off. If the pump is ok, then the motor control unit has failed.
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2 things are possible. Can you tell if the spin cycle is engaging? If the spin cycle is not engaging properly or very fast, then the water will not leave the clothes. less likely is that the machine is not draining the water away properly or fast enough.
You might have a restriction in the outlet hose. Worse, you might have a bad pump.
It is easy to check for the constriction. Pour water into the tub, set the timer for the spin cycle and watch how strong/fast the water leaves the hose. Check for water beneath the tub.
Check the clutch, brake assembly and transmission, one way to check for slipping is to get under the machine after a spin cycle ( this is if u get a lil spin but not much leaving clothes still wet) mix in a spray bottle a lil water and some dish detergent, then spray it on the clutch assembly ( the metal round pc. Connected to the tranny) if it sizzles and steams up then u know its bad and slipping. Another way to check clutch if u get no spin at all? Is to take it out and use ur hand to try and turn the inner spring assembly pushing it around the inside? If its very easy, it BAD should be hard to push by hand.
Next check the motor coupler which engages the tub and tranny to the motor. ( if its bad u usually get no wash or spin or very little of either)
Next check for a loose, worn or broken belt if belt driven.
On some front load models u may need to check the STATOR assembly.
The stator is essentially one half of a motor, it interacts with the tub by creating a strong electro-magnet. If the stator burns out the washer won't spin or agitate. Check the stator for continuity. This part is often misdiagnosed.
The clothes too wet after spin cycle tells me that the water ump is functioning. If it wasn't, there would still be lots of water in the machine when the cycle ended. These Kenmores have the water pump mounted on one side of the electric drive motor and the transmission, drive shaft, and agitator on the other side. The transmission is fastened to the motor by a "coupler", a three piece assy that often breaks. This common failure allows the machine to complete a cycle, however, because of the broken coupler, there is no drive to the tub and no spin or agitate. The clothes seem wet because the spin motion is supposed to provide the force to extract the excess moisture. Leave the lid open and verify that there is no agitate or spin.(During spin cycle use a pen to press down on the safety interlock, a small opening on the the of the machine, toollow the unit to spin with the lid open). If you verify this, flip the machine over and locate the coulper on one side of the motor. One side will be cracked along the shaft. Sears parts stores carry the coupler in stock. ($18.50) Hope this helps.
I had that problem at one time with my old washer and what it ended up
being was the Washer Dog Agitators were broken and causing the it to
slip and not spin correctly. I would try checking the Dog Agitators.
Here's A picture of a typical top-load washer breakdown to show you where they are located --->Here<---
I hope this helps. If that is the problem I bought mine at Sears for about $8, normally in stock item.
Let me know if there is anything else I can do.
Sounds like the whirling noise is the pump, pumping. Does it drain at all? Check the drive belt and make sure that it is not broken. This system uses a drive belt with a clutch system to agitate back and forth. The clutch system could be bad as well.
This might not be a cheap fix, these are the main components of the system
If the washer fills up with water and you hear the motor running but the agitator doesn’t move, the agitator coupling is the most likely problem. First pump the water out by turning the timer to spin. Once the water is out, turn the washer off. Now pull up on the agitator until it comes off (it may be hard to pull off). Now that the agitator is off, you can see the agitator coupling, reach down and try to turn the coupling. If the coupling turns freely, it is striped out and needs to be replaced.