Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
I recently moved from Illinois back to NJ and the drive was working fine prior to the move. It spins up but it is not being recognized by any of my computers. Yes the power is on, I tried different USB cables, and I tried different ports. I even put the thing in an Anti-Static bag and placed in freezer for about an hour. Still nothing. I have a free Driver Detector and even that is not "seeing" it, I just tried it even though one of my computers is running Windows 7, another is a Macbook Pro, and the other one is a Dell, NADA.
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Posted on Jan 02, 2017
Try freezing it. It sounds crazy, but hear me out... When I got the advice to freeze it, they said freezing also works when a drop causes premature crashing due to hardware failure. I'm a novice, but know enough to be dangerous, so I scrounged the internet trying to find a fix when this happened to me two weeks ago. Mine didn't fall, but started clicking due to hardware malfunction. I was devastated because of course I was too dumb (and cheap) to buy a second hard drive to back up the data on my first one. Lesson learned. Anyway, data recovery was 3 grand or more and I can't afford that so I took the advice of a bunch of people and tried the crazy idea of putting the dumb thing in the freezer. I took the case off using instructions I found on the web and then wrapped it in a white flour sack cloth to absorb moisture and put it in a ziplock in the freezer. After 24 hours freezing I tried again, nothing but obnoxious clicking. Going into Control Panel/Administrative Tools/Computer Management/Device Manager I could see the drive but it said there were no partitions. Windows Explorer wouldn't assign a drive letter. I threw it back in the freezer for 10 days and on a whim last night tried again. The USB 2.0 port on my XP computer is broken and everyone told me not to use Vista if I could help it. So I took a USB hub and plugged it into my USB 1.1 port and then plugged the new hard drive in first and let it boot up. Then I took the frozen hard drive and plugged it in too and I was SHOCKED when Autoplay started running. Maybe the drivers and software from the good drive allowed the bad one to boot up. I don't know. I just know that it didn't work plugged in directly to the USB but it did via the hub good drive first.... Anyway, I have cords running out of the freezer into my laptop which is perched on a chair outside the freezer. I got all my pictures and priceless data off this drive overnight. It did stop a few times (says it can't find the file and the drive stops spinning) and I was able to unplug it, plug it back in and get it going again. It is SLOWER THAN MOLASSES and I would strongly suggest prioritizing your stuff so you get the most important data first because you don't know how long it will run, but I am thrilled beyond belief I got my pictures and home movies back. People told me I was crazy and stupid for freezing a hard drive, but it worked for me so I'm not going to question it. My data is on the new hard drive which I am immediately going to back up onto a second and I will live happily ever after because I didn't need to spend thousands to get my data back. Good luck!
Posted on Aug 13, 2008
Hi,Either the drive itself failed or you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
Solution 1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, see How can I replace a product under warranty?
Solution 2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, please see How to test a drive for problems using Windows Data Lifeguard Diagnostics
If the software reports an error for the drive, please see Data Lifeguard Tools 11 Error Codes for a list of error codes and what they mean.
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again.
For Windows XP please see How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.
Posted on Jan 04, 2009
Windows Vista is still playing catch up with compatabilty of devices.
Makes you wonder why you left XP doesnt it? i do this for a living, and i will not touch Vista for a few years yet, while they work the bugs out.
Posted on Jan 19, 2009
Have you tried it on another machine?
When you eject your usb devices are you using the proper methods?
Hope this helps.
Posted on Nov 07, 2009
You've tried different USB cables; so, that cannot be the problem.
You've tried connecting to different computers; so, the problem is _not_ your computer.
What's left is "inside" the case:
* the USB-to-disk-drive adapter,
* the disk-drive.
Open the case, and remove the disk-drive, and connect it as a "slave" drive to some computer.
If it is detected, then the USB-to-disk-drive adapter that has failed.
If it not detected, then the disk-drive itself has failed.
FInd the serial-number on the Western Digital disk-drive, and enter it onto Western Digital's web-site, on the "check-warranty" page. If it's older than 3 years, the warranty probably has expired, unless you were "lucky" and got a 5-year warranty.
Western Digital has a "Customer Loyalty" program -- just buy a new Passport through their web-site, and cite the serial-number, and you'll get a significant discount on _their_ price (could be higher than your local retail computer-store) for a new (probably larger) Passport.
Posted on Apr 05, 2010
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