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Are you doing index scans or prescans? Sometimes the software gets funky - try doing at index scan if you are doing prescans, and vice versa. Also try CHTL+SHIFT+I which is a recalibration (don't that will do anything but it can't hurt). The best thing might be to just remove Dimage totally (you may have to delete the main folder if you've created any Jobs) and then reload the software. Before you do that, update your virus software, do a system check, and maybe some maintenace like a Defrag - then reboot, remove the software, reboot again and reload software.
When you say -'normal' prescan
you do mean you get an image?
If this is so I would remove all software.
Do a disc clean
Reboot the computer
Re install the original supplied software-ignore for the time being any down loaded upgrade,
Come back tell me what you have