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On whirlpool/kenmore direct drive machines, the part you are referring to is the 'agitator dogs.' They are paisley shaped plastic pieces with teeth on the outer edge... Usually a 7/16 nut or a square plastic drive(1 inch socket adapter fits it perfectly) holds down the top half of the agitator. The pivot end of the 'dogs' must be inserted into their slot and should all face the same direction...
These washers have a set of dogs inside them. Over time the facing of each dog wears smooth. The agitator can be repaired easy enough. Use a socket and extension to remove the agitator bolt and yank the agitator out of the machine. Sit it on the floor and hold it down with your feet. Yank the top portion off and replace the dogs. Take care not to break the tabs on the lower agitator when yall snap the two pieces back together. VIDEO
Direct drive Whirlpool washing machines use a two piece agitator. In-between the two pieces there are cogs, sometimes referred to as "dogs," which will wear out. When the dogs start to wear, you will notice a clicking sound and the top agitator will not move as it should. When you learn how to replace the agitator dogs on a Whirlpool washing machine, you can have your Whirlpool working correctly again. Agitator dogs are available at appliance repair facilities.
Disconnect the Whirlpool washer from the wall outlet. Open the washer lid to access the agitator.
Insert a flathead screwdriver in the notch in the agitator cap. Twist the screwdriver to pop the agitator cap off of the agitator. If your model has an inner cap, remove the inner cap by pulling up on the handle and removing it from the agitator.
Use a socket wrench to remove the bolt in the center of the agitator. Most Whirlpool washers use a 7/16-inch bolt to secure the agitator.
Grab the bottom of the agitator with both hands and pull it straight up out of the wash tub. Do not have your face directly over the agitator. If it is stuck or pops up too quickly you could injure yourself.
Set the agitator on the floor and carefully place your feet on each side of the agitator. Grasp the top of the agitator and pull the top half of the agitator off of the bottom half. Turn the top half over to access the dogs.
Use needle nose pliers to pull the dogs out of the agitator. Install the replacement dogs into the agitator according to the specifications given the manufacturer.
Set the top half of the agitator back on to the bottom half. Make sure to align the two tabs together between the halves so that they will friction fit. Grab the bottom of the agitator and apply a thin coat of dishwashing detergent on the rubber gasket on the bottom using your finger.
Set the agitator back into the wash tub and secure it using the retaining bolt. If your model had an inner cap, set the inner cap back into the agitator until it snaps into place.
Place the top of the agitator into place and press down until it locks into place.
Your agitator has a set of 4 dogs that propel the upper portion of the agitator. Over time the face on those dogs gets smooth and will not engage the inner walls of the upper agitator. The part number is 80040. Not very hard to repair. Get the top off and the seal so that you can access the nut holding the agitator in. Remove that nut and the agitator can be removed. Sit the agitator on the floor and hold it down with your feet. Grab the upper portion and snatch it away from the lower portion. Replace those dogs.
ok you got it perfect,,take that 1/2 in bolt out pull up on top auger and replace the agitator dogs,,,now hold the top part the auger in your hand and push cam wuth dogs up in auger turn auger over than line up the two tabs on the bottom agitator push down,,put bolt back now auger only moves one way
If you have a whirlpool built machine th problem is probably the agitator dogs. They are located inside the agitator. My guess since you say it doesn't fully agitate. If changing the dogs does bot fix the problem then the coupler is probably bad and that connects the motor to the agitator.
NO,your transmission is probably ok!! Inside your top end of agitator are these 4 plastic parts called "dogs" they need to be replaced.To be 100% sure ,do this first,Fill upthe machine on small load and while its washing look to see if the bottom end of agitator is moving back and forth ,if it is replace the dogs.In some machines you have to change the upper part of agitator.If the agitator is not turning at the bottom than,remove the top of agitator cover so you can get a extended half inch socket in to it and pull the agitator up and check the transmission splines.If they are smooth and cannot grab the agitator than your trans, is bad.
more than likely the dogs inside the agitator are bad
there are two different sets 1 set has 4 white ones part number is 285770 the 2 dog set whitch are red part number is 358692
replace these and it will fix your problem
Sounds like what you have is a dual agitator, bottom moves back and forth in wash, top acts like a screw pulling clothes down to the bottom of the tub. If so, the agitator dogs are bad, to get to them, pop off the cap on top of the agitator, then reach down inside and pull up a cap in there, then use a socket (I forget the size) and a long extension to unbolt the agitator and pull it out, the dogs are located between the top and bottom sections. They are slightly curved rubbery plastic pieces, 4 total. About an 1 1/2" or so long, one end fits into a hole on the inner part of the agitator and the other end is ribbed to catch the outer part of the agitator during the wash stroke.