Question about HP ScanJet 4500C Flatbed Scanner

1 Answer

Carriage jammed Was working normally but suddenly at far end of scanning travel, during a scan, the machine emitted a loud grinding noise (cogs slipping ?) and stopped working. Carriage is now jammed at the far end and the machine, although powered up, cannot respond.

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  • Anonymous Mar 29, 2014

    after a cartridge change & paper jam, the unit ratchets but won't operate. It tells me there is a problem with the paper tray, but it's fine; it says the carriage is jammed but I cleared it according to the demo.

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  • 679 Answers

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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Problem with scanning both from the auto feeder and from scanner glass


this is what HP has to say

This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:
  • The product might make humming and buzzing sounds as the carriage moves around on the right or left side of the product while cleaning the ink cartridges. This is normal when a product is turned on, before and after printing, after a product has been on standby for some time, after replacing an ink cartridge, or in the middle of a large print job.
  • During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
  • During a print job, if the product is printing in the fast or draft mode, the noise level might be higher than when using the best or normal mode.
  • At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
  • At the end of a print job, a noise emanates from the left or right side of the product as the pens are capped. The product might try to do this a couple of times.
Abnormal noises are a symptom of a problem. The most accurate way to determine the origin of a noise is to isolate where it comes from and when it occurs. Use the following steps to try to isolate the noise issue. NOTE: Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear. Step one: Check for loose or broken parts
  1. Raise the cover of the product.
  1. Check inside for loose or broken parts.
  2. If there are broken parts, the product needs to be serviced.
  3. Step two: Make sure that accessories are installed correctly
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Remove the power cord from the back of the product and unplug the power cord from the power source.
  3. Check any accessories (duplexer, envelope feeder, automatic document feeder (ADF)) to make sure each is installed and seated correctly.
  4. Plug the power cord into the back of the product and plug the power cord back into the power source.
  5. Press the power button (c00636182.gif ) to turn on the product.
  6. If the noise still persists, remove each accessory one at a time to try to determine if the noise is associated with a single accessory or a combination.
  7. If the noise stops when a specific accessory is removed, that part might need to be replaced. If possible, exchange the accessory with a known good one or a new one to determine if the noise is associated with the accessory. NOTE: If the product is fully functional with the accessory in place, the noise might be normal.
  8. If the noise persists, proceed to the next step.
Step three: Check connection with computer Turn off the computer to determine if the computer is the source of the noise. If the noise persists, proceed to Step four. If the noise stops when the computer is turned off, try to isolate any issues with connectivity:
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord from the wall outlet and from the back of the product.
  4. Wait a couple of minutes to allow static to be discharged.
  5. Plug the power cord into the wall outlet and plug the power cord into the back of the product.
  6. Connect the product to a different USB port.
  7. Turn on the computer.
  8. Press the power button (c00636182.gif ) to turn on the product.
  9. If the noise persists, service the product.
Step four: Check for a paper jam Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door.
  4. Remove any paper that is inside the product by pulling it out through the rear access door and then securely replace the rear access door.
    1. If a paper jam cannot be removed from the back of the product, raise the product cover, carefully remove the paper jam from the front of the product, and then lower the cover.
    NOTE: Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
    1. Reconnect the power cord to the back of the product.
    2. Reload the paper in the paper tray.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
    5. Step five: Make sure that the carriage moves freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the product.

    Aug 05, 2008 | HP OfficeJet 7410 All-In-One InkJet...

    Tip

    Noise while printing - Diagnosis Pt 1


    <p>Unexpected noise (such as clicking, thumping, or grinding) from an branded device are heard during printer operation.<br /> <br /> <span><b>NOTE: </b></span><br /> Noises can be caused by a number of things, some of which may not be addressed in this document. This document deals strictly with the isolation and potential resolution of known noises through troubleshooting.<br /> <p>The following table describes some of the noises to be expected in a printer functioning normally:<br /> <span>Noise occurs:</span> <br /> <span>Additional information:</span> <br /> During power-up<br /> When the printer periodically makes humming and buzzing sounds as the carriage assembly moves around on the right/left side of the printer, the printer is actually cleaning the ink cartridges. This is a normal operation for the printer. This sequence may happen in the following conditions:<br /><br /><br /> <ul> <li> <p>Before and/or after printing<br /> <li> <p>During power on <br /> <li> <p>After the printer has been on standby/idle for some time<br /> <li> <p>After replacing a cartridge<br /> <li> <p>In the middle of a long print job (such as printing many photos)<br /></li></ul> During printing*<br /> <ul> <li> <p>Paper pickup: There will be some noise during paper pickup due to the movement of rollers and gears.<br /> <li> <p>While printing: The unit has printed a few lines or the paper has been fed into the printing area. There will be some noise during printing due to the movement of rollers, gears, carriage and paper (paper feed and ejection).<br /></li></ul> During paper ejection*<br /> At the end of the print job, there is a louder clicking noise as the paper is being "pushed off" to the output tray.<br /> During copying/scanning<br /> The scanner may make pulsing and dragging noises as it scans portions of the document or it may make a long rolling sound if it is doing a continuous scan. After scanning, it will make a long dragging noise as the scanner is brought back to the home position (could be on the left or right side).<br /> Post-printing with no additional jobs in the queue<br /> Post-completion of a print job and without another job in queue: At the end of a print job, there will be a noise on the left/right side of the printer as the pens are being capped. The printer may try to do this a couple of times, which is normal.<br /> Between print jobs<br /> The printer may make humming and buzzing sounds as the carriage assembly moves around on the right/ left side of the printer during the cleaning of the ink cartridges.<br /> In the accessories<br /> There may be some noise associated with accessories (ADF, duplexer, etc.) during the initial positioning and during normal operation.<br />

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    This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:
    • The product might make humming and buzzing sounds as the carriage moves around on the right or left side of the product while cleaning the ink cartridges. This is normal when a product is turned on, before and after printing, after a product has been on standby for some time, after replacing an ink cartridge, or in the middle of a large print job.
    • During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
    • During a print job, if the product is printing in the fast or draft mode, the noise level might be higher than when using the best or normal mode.
    • At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
    • At the end of a print job, a noise emanates from the left or right side of the product as the pens are capped. The product might try to do this a couple of times.
    Abnormal noises are a symptom of a problem. The most accurate way to determine the origin of a noise is to isolate where it comes from and when it occurs. Use the following steps to try to isolate the noise issue. NOTE: Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear. Step one: Check for loose or broken parts
    1. Raise the cover of the product.
    1. Check inside for loose or broken parts.
    2. If there are broken parts, the product needs to be serviced.
    3. Step two: Make sure that accessories are installed correctly
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Remove the power cord from the back of the product and unplug the power cord from the power source.
    3. Check any accessories (duplexer, envelope feeder, automatic document feeder (ADF)) to make sure each is installed and seated correctly.
    4. Plug the power cord into the back of the product and plug the power cord back into the power source.
    5. Press the power button (c00636182.gif ) to turn on the product.
    6. If the noise still persists, remove each accessory one at a time to try to determine if the noise is associated with a single accessory or a combination.
    7. If the noise stops when a specific accessory is removed, that part might need to be replaced. If possible, exchange the accessory with a known good one or a new one to determine if the noise is associated with the accessory. NOTE: If the product is fully functional with the accessory in place, the noise might be normal.
    8. If the noise persists, proceed to the next step.
    Step three: Check connection with computer Turn off the computer to determine if the computer is the source of the noise. If the noise persists, proceed to Step four. If the noise stops when the computer is turned off, try to isolate any issues with connectivity:
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the USB cable from the product.
    3. Unplug the power cord from the wall outlet and from the back of the product.
    4. Wait a couple of minutes to allow static to be discharged.
    5. Plug the power cord into the wall outlet and plug the power cord into the back of the product.
    6. Connect the product to a different USB port.
    7. Turn on the computer.
    8. Press the power button (c00636182.gif ) to turn on the product.
    9. If the noise persists, service the product.
    Step four: Check for a paper jam Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the back of the product.
    3. Remove the rear access door.
    4. Remove any paper that is inside the product by pulling it out through the rear access door and then securely replace the rear access door.
    1. If a paper jam cannot be removed from the back of the product, raise the product cover, carefully remove the paper jam from the front of the product, and then lower the cover.
    NOTE: Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
    1. Reconnect the power cord to the back of the product.
    2. Reload the paper in the paper tray.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
    5. Step five: Make sure that the carriage moves freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the product.

    1. Make sure that the ink cartridges are locked into the carriage and have not come loose. Also make sure that there are no obstructions under or around the carriage to prevent it from moving.
    2. Close the product cover and reconnect the power cord.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. If the noise persists, proceed to the next step.
    5. Step six: Plug the product into a wall outlet
    If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
    1. Unplug the power cord from any power strips or surge protectors.
    2. Plug the power cord directly into a wall outlet instead.
    3. Press the power button (c00636182.gif ) to turn on the product. If the noise persists, proceed to the next step. If the noise stops when plugged directly into a wall outlet, the power strip or surge protector might not be allowing sufficient voltage to reach the product and might need to be replaced.
    Step eight: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Comments by scrodamoon in premium

    Aug 05, 2008 | HP OfficeJet 7410 All-In-One InkJet...

    1 Answer

    Loud grinding noice before starting to print


    Mine makes a grinding noise when scanning or making copies. As long as everything is working, I just tolerate the noise in which the rest of the staff find amusing at first and then ignore it as I do.

    Jan 25, 2008 | HP PSC 1210 All-In-One InkJet Printer

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