Question about NorStar M7310 Phone

1 Answer

Nortel Office Phone (nt8b20ab-03) manual

Need a manual to download. Need to reset voicemail and passcode.

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  • yadayada
    yadayada Feb 21, 2012

    You can't reset the passcode.

  • ahnoeetos
    ahnoeetos Feb 22, 2012

    Actually here's the issue I'm having with this voicemail / passcode. The Admin password doesn't work! I've tried doing this:
    To Log Into System Administration:

    1. Enter Feature 983

    2. The display will show "LOG", enter your login password

    a. If your company extensions are 2 digits long enter "120000"

    b. If your company extensions are 3 digits long enter "1020000"

    c. If your company extensions are 4 digits long enter "10020000"

    3. Press the softkey under "OK"

    None of this works! And I've verified it's a M7310 NT8B20AG-03 phone. I've managed to find few local voicemails with the five phone we have but I can't accesss (or know how too) the company's voicemail. Someone suggest 0000 is the password for this? I've tried this to all the phones. I'm out of my wits ends trying to figure this out!

    Thanks in advance for an help you can provide!



1 Answer

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  • NorStar Master
  • 77,202 Answers

Unless you have the old one, do you?

Posted on Feb 21, 2012


6 Suggested Answers

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a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

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SOURCE: Changing MAIN voicemail announcement

I am not a phone installer and we have another vendors' phone system here at our work.

It can be *extremely* difficult setting up these phone systems, even with a manual.

Here is one such link that might help:

Here is another forum that has lots of friendly folks that might be able to help

You will get an answer much sooner on there than here probably.


Posted on Nov 09, 2007

SOURCE: Nortel nt8b20af-03 Ringer volume

While a call is ringing in, use the volume bar

Posted on Dec 26, 2008

  • 52 Answers

SOURCE: auto attendent voicemail locked

Go to this phone press feature 983 this takes you to admin change mail box .The general mbox is 100 this is the mbox you want to change

Posted on Oct 09, 2009

  • 52 Answers

SOURCE: Nortel Voicemail Reset Password Problem

You have to make sure this is the wright mail box for that local The mail box should be the same as the local.From the main set press feature 983 password
120000 for 2 digit locals , 1020000 for 3 digit locals etc then press mbox press chg enter mbox no. next password press reset this will take in back to 0000 as mailbox password.

Posted on Nov 27, 2009

  • 860 Answers

SOURCE: we have nortel t7316 phones in our office. one

Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt,
press the show key (top right arrow).
The display should now ask for an extension number. Enter extension number you wish to program ringing on.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the Chng key till it says appear only
press next key (lower right arrow)
The display should say line 002: appear & ring
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

Posted on Apr 16, 2010

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1 Answer


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I have an old MITEL 4025 in my new office. Noone seems to know how to set up the message/ voicemail option. I need step by step directions. Thank You.

You need to know the Voicemail access code... I generally set this up as 77, but other installers will set it with a different number. This will be the same number that others in your office dials to reach Voicemail when they have a message.

Your mailbox will also need to be created in the Voicemail system. When you call into it, it should recognize you and prompt you for a passcode. The Mitel Embedded Voicemail system default passcode is 1111. You will be prompted to set up the mailbox and change the passcode.

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